Is there a way to change the message order in a ticket?

gulickbd

New to osticket and love it so far.

I've done a search and can't seem to find a solution so I thought I'd ask.

Is there a way to change the default message order in a ticket so that the newest message shows at the top of the page instead of the bottom so that my support staff doesn't need to scroll all the way down to the bottom of the ticket to reply?

TIA

Steve

masino_sinaga

Yes, there is a way!

I have just done this MOD a few minutes ago.

Actually, I made this MOD based on my MOD here:

http://www.osticket.com/forums/showthread.php?t=2069(http://www.osticket.com/forums/showthread.php?t=2069)

I will let you know after post a new thread for this MOD.

Please be patient. Thanks. ;)

Best regards,

Masino Sinaga

masino_sinaga

Try this MOD ...

Hi Steve,

Please try the MOD that I have just made a few minutes ago here:

http://www.osticket.com/forums/showthread.php?t=2152(http://www.osticket.com/forums/showthread.php?t=2152)

Hope you like it. Cheers!

Best regards,

Masino Sinaga