Managers meaning, outside of the program
Thank you for the quick response, although I meant to reference an employee's manager.
To clarify:
User Side
employees = user's that create tickets using the client\openticket
Supervisor\Manager = individual who manages the employees
Back-End (ticket support) Side:
Admin = administrator,
Dept Manager = manager that monitors and assigns tickets
Staff Member = manager assigns tickets to staff member for completion.
What I am requesting:
Employees create tickets, which then send an alert to the Admin and Dept Manger.
Along that same path, can a New Ticket Alert be sent out to an employee's supervisor allowing them to see that their employee has requested a ticket.
I believe this would involve created additional tables in the database, and some modified code to recognize that person is attached to a specific manager.
Alternatively, I can create something where they can select their department, and a ticket alert would be sent to the department manager. I can add the managers to the back-end.
