'Staff' names currently display to end user

rsleventhal

Hi,

We've been very pleased with osTicket with one minor exception.

Currently when a ticket is assigned to a staff member, in the 'thread view' available to the end user, the staff member name is seen.

Is there a way to stop that from happening? We're a really small firm and having the masses know our tech's names could potentially be a phone support nightmare.

Thanks in advance,

-Ray

lakridserne

I'll try make a mod for that.

kilahimm

You can try this:

In \include\client\viewticket.inc.php

Around line 93

Change:

<?Format:($resp_row)?> - <?=Format:($resp_row)?>

To:

<?Format:($resp_row)?>

That should remove the "- " from the thread.

rsleventhal

Awesome, kilahimm!

I'll give it a shot and will report back.

Thanks so much.

-Ray