[MOD] Last Inserted Ticket Default First on The List

masino_sinaga

Hi again,

Okay, I know that this is only a small change, but this oftentimes bothers me especially after adding a new ticket from Staff Panel. I thought that the last inserted ticket will be the first item on the list, but in fact, the ticket is not there. :

I made a modification in order the last inserted ticket by default will be the first item on the ticket list. Just a small change.

Open \include\staff\tickets.inc.php, FIND:

$order_by =$order_by?$order_by:'priority_urgency,ticket.created';

REPLACE WITH:

$order_by =$order_by?$order_by:'ticket.created DESC,priority_urgency';

Cheers!

Best regards,

Masino Sinaga

rogden21

Here's what I did to Order by Ticket ID

I also made the same modification, but replaced the existing code with this:

\include\staff\tickets.inc.php ~line 159

//Original Code

//$order_by =$order_by?$order_by:'priority_urgency,ticket.created';

//Order of the ticket view

$order_by =$order_by?$order_by:'ticket.ticket_id';

$order=$order?$order:'DESC';

masino_sinaga

Hi rogden21,

Thanks for the feedback.

Best regards,

Masino Sinaga