Yes by emailing back I mean I replied to the ticket through email
I also tried starting a new ticket through email as an attachment
I also tried following the url at the bottom of the email that allows me to log in with my email address and ticket number and attaching this way
none of these methods kept the attachment or resulted in the attachment appearing in my uploads folder
Im not sure how I can set up POP3, sorry I just dont know what that entails
I had to set up OS ticket on a subdomain, do you think that has anything to do with it?