Email Alerts Only Being Sent to Admin and Not Departments.

pineapplepete01

Though admin panel 'Alerts&Notices' I have set new ticket alerts to be sent to department members. However these mails are never received. If I set this to send new ticket alerts to 'Admin Email' alerts are received.

Any ideas why alerts are not being sent to department members?

ALHEIRO

I have the same problem. Can anyone help us? I need help very urgent.

pineapplepete01

Please help

Please help. This is becoming a very big issue.

pineapplepete01

is any one else experiencing these issues?

chapcha

we have the same problems. any hints or suggestions would be very helpful

thank you in advance

masino_sinaga

Here is the real solution...

Hi,

If you want all department members receive the alert email, then you have to assign "$alertstaff" parameter in create() function with "true" value.

Open \scp\tickets.php, and FIND:

if(($ticket=Ticket:($_POST,$errors,'staff',isset($_POST)?true,false))){

REPLACE WITH:

if(($ticket=Ticket:($_POST,$errors,'staff',isset($_POST)?true,true))){

You can check this create() function in \include\class.ticket.php file. Default of $alertstaff is "true". Since this function called from \scp\tickets.php file and the $alertstaff assigned with "false" value, then the alert email never received by department members. :)

But, as a matter of fact, if client open a new ticket, the alert email still received by department members, even $alertstaff parameter assigned with "false" value. I hope this information is helpful for you.

I have tested the change, and now department members also receive the alert email. Cheers!

Best regards,

Masino Sinaga

pineapplepete01

please note that this has not worked for me... any other ideas?

masino_sinaga

it's so strange yours didn't work...

This is so strange if yours didn't work, because mine worked good by simply replacing:

?true,false

with this:

?true,true

while calling create function in class.ticket.php.

Best regards,

Masino Sinaga