I have a problem for public machines, where diferent users not can send a new ticket because other user has used the machine.
I changed the code for remove this problem:
on include/client/open.inc.php
after of tags
<input type="hidden" name="name" value="<?=$name?>"><?=$name?>
<?}else {?>
<input type="text" name="name" size="25" value="<?=$info?>">
<?}?>
<font class="error">* <?=$errors?></font>
I put:
+ <?if ($thisclient && ($name=$thisclient->getName())) { ?>
+ <br>
+ <A href="logout.php" ><?=$cfg->translate('TEXT_NOT_THIS_USER')?></A>
+ <?}?>
On client.inc.php I change nologinpages variable, and put logout.php page too:
//Pages which do not require login.
$nologinpages=array('open.php','index.php','logout.php');