setting up and using department email addresses

ShawnFTG

any ideas on how to get the system to send out alerts from the department email addresses rather than the main default on system preferences section?

thanks for your time and help

jpowers40828

In the admin panel, under departments select the department. You can say in there where you want the auto response email from, no reply or the dept email. Outside of that which specific emails are you referring to?

ShawnFTG

i'm trying

i'm trying to get it to use department email addresses entered rather than the default email addresses for when the ticket system sends emails to alert of a new ticket

i am still looking into what you said but i thought i would try to give you all the info i can while trying to work with everything

so there is email address under preferences in admin section and then i have departments created with email addresses in those

again i want alerts to come from department email addresses rather than ones from admin/preferences area?

any ideas?

thanks again for your reply and time

ShawnFTG

also

it sounds like from what you said if i use no reply then it will be forced to use the email from the department email address rather than from the default email setting under admin preferences

gulickbd

Did anyone ever find an answer to this? I am having the same issue.

The alert email sent to staff for a new ticket does not use the department email set up in the department even though I have the radio button selected to use the department email. It uses the alert email set up in the general preferences menu.

I'm baffled :

jpowers40828

For staff the email only comes from the "Alert(s) FROM Email Address:". The department email address is referring to responses to tickets only.

gulickbd

Thanks. I'll start a new thread for my issue then.

Steve