username/password required for issuing new tickets

etalkishere

Can osTicket be easily configured or modified to do the following?

- a new user (one of my clients, for example) registers, who provides his contacts (name, email, password, business address & phone). A new account is then created, after email and business address are confirmed.

- the client can then issue new tickets, using username and password, as opposed to email address and ticket #.

- Once logged in, client can issue new tickets and view existing tickets.

Thanks in advance.

mikeripper

Looking for the same - tickets only for logged on users

Hi,

I am looking for pretty much the same thing where I have anexisting customer base with user names and passwords already set up. I want only them to be able to create tickets. Once logged in they should be able to view all thier completed tickets , create new ones, close open ones.

Has anyone already done this?

Cheers

Tribalist

I really want the same thing as this. Can someone write a mod for this? Clients need to register first before they can create tickets.

Informatique

User Access Control

I'd really like to see this option available as well. I want to use osTicket for my clients only and don't want any site visitors to post tickets.

mvraven

Also i whant the same....

If someone has this MOD plz let me know. I like to have it.......

Thnx

shaka

A really easy way to "configure" this MOD could be like this:

Edit the file ~./index.php and coment this lines

<div class="lcol">

<img src="./images/new_ticket_icon.jpg" width="48" height="48" align="left" style="padding-bottom;">

<h3>Open A New Ticket</h3>

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

<br /><br />

<form method="link" action="open.php">

<input type="submit" class="button2" value="Open New Ticket">

</form>

</div>

That delete the form to create tickets, so you can create a ticket from staff panel with the email for your costumer and then send a message with number of ticket, and the costumer can login with his mail and the number that you sendit. Like a password.

If you need to delete the link of "New Ticket" just edit the archive ~./include/client/header.inc.php and comment this line:

<li><a class="new_ticket" href="open.php">New Ticket</a></li>

I know this is not enterily what you want but is the 2 minutes way to do something like that.

fatima

I'd like the same thing please. I'd like to have a list of people I already set up so they can submit their own tickets. We are using this for our internal company tech support. Ideally it would be great if somehow all my NIS users can be added through an easy process.