Ticket "Template"

Kaspar

I need a ticket template, so when they want to submit a ticket...it will already have stuff filled in ex:

Name:

Birthday:

Transaction Number:

Stuff like that. Any help?

jpowers40828

If you are looking to add custom fields to the ticket system, look at this thread

http://www.osticket.com/forums/search.php?searchid=460027(http://www.osticket.com/forums/search.php?searchid=460027)

If you just want the information added to the body of the text, you can do that as well.

Kaspar

If I used that modification, then I would need to delete the big body of text. I'd much rather just have...premade text in the body paragraph.

jpowers40828

If I used that modification, then I would need to delete the big body of text. I'd much rather just have...premade text in the body paragraph.

If you use that mod the information would be stored separately in the database, not in the body of text. Can you walk me through the process as you would envision it?

Kaspar

Okay, heres the details. People donate to my site, and get rewards in a video game. People who donate, will click on a link in my site, and go submit a ticket stating they donated and want their prize. Certain members will be able to log-in to the tickets, view them, and give the member their prizes.

So what I want is when they go to submit a ticket, it either has:

Name:

Account Name:

Paypal Transaction ID:

In-Game Name:

I want that to be in the "Message" field. Or, I can just make separate fields, but then I would have no need for the "Message" field.

Thanks.

jpowers40828

Alright, I think I understand now. I've done a similar thing with my support site, as I wanted to collect more information, but didn't care about it being in a separate field.

In open.php ~ line 22 AFTER

$errors=array();

if($_POST):

ADD

$_POST='Name: '.strip_tags($_POST).'\n'.

'Account Name: '.strip_tags($_POST).'\n'.

'Paypal Transaction ID: '.strip_tags($_POST).'\n'.

'In-Game Name: '.strip_tags($_POST);

Then in include/client/open.inc.php you will need to add the input fields

The name one should already be in there. You should be able to remove the message part, and it shouldn't error out, let me know.

Kaspar

Thanks man! How do I remove "Telephone" field?

That uh..didnt work to well.

http://kmaple.net/tickets/open.php(http://kmaple.net/tickets/open.php)

That's the result. I think I did it wrong. Can you post a edited open.php and open.inc.php file for me?

Also, can you make it "Paypal/Google Transaction ID"

Thanks!

jpowers40828

I'm guessing you know nothing about html or php, so here are the files. If you let me know how you want information exactly you want them to enter on the ticket creating page, I can do that for you.

include/client/open.inc.php

<?php

if(!defined('OSTCLIENTINC')) die('Kwaheri rafiki wangu?'); //Say bye to our friend..

$info=($_POST && $errors)?Format:($_POST)(); //on error...use the post data

<?if($errors) {?>

<?=$errors?>

<?}elseif($msg) {?>

<?=$msg?>

<?}elseif($warn) {?>

<?=$warn?>

<?}?>

Please fill in the form below to open a new ticket.

Full Name:

<?if ($thisclient && ($name=$thisclient->getName())) {

"><?=$name?>

<?}else {?>

<?}?>

* <?=$errors?>

Email Address:

<?if ($thisclient && ($email=$thisclient->getEmail())) {

"><?=$email?>

<?}else {?>

<?}?>

* <?=$errors?>

Account Name:

* <?=$errors?>

Paypal/Google Transaction ID:

* <?=$errors?>

In-Game Name:

* <?=$errors?>

Help Topic:

Select One

$services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic');

while (list($topicId,$topic) = db_fetch_row($services)){

$selected = ($info==$topicId)?'selected':''; ?>

"<?=$selected?>><?=$topic?>

}?>

General Inquiry

* <?=$errors?>

Subject:

* <?=$errors?>

if($cfg->allowPriorityChange() ) {

$sql='SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE.' WHERE ispublic=1 ORDER BY priority_urgency DESC';

if(($priorities=db_query($sql)) && db_num_rows($priorities)){ ?>

Priority:

$info=$info?$info:$cfg->getDefaultPriorityId(); //use system's default priority.

while($row=db_fetch_array($priorities)){ ?>

" <?=$info==$row?'selected':''?> ><?=$row?>

<?}?>

<? }

}?>

<?if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())

|| ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))){

Attachment:

<?=$errors?>

<?}?>

open.php

<?php

/*********************************************************************

open.php

New tickets handle.

Peter Rotich

http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.

See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

$Id: $

**********************************************************************/

include('client.inc.php');

define('SOURCE','Web'); //Ticket source.

$inc='open.inc.php'; //default include.

$errors=array();

if($_POST):

$_POST='Name: '.strip_tags($_POST).'\n'.

'Account Name: '.strip_tags($_POST).'\n'.

'Paypal Transaction ID: '.strip_tags($_POST).'\n'.

'In-Game Name: '.strip_tags($_POST);

$_POST=$_POST=0; //Just Making sure we don't accept crap...only topicId is expected.

//Ticket:...checks for errors..

if(($ticket=Ticket:($_POST,$errors,SOURCE))){

$msg='Support ticket request created';

if($thisclient && $thisclient->isValid()) //Logged in...simply view the newly created ticket.

@[deleted]('Location: view.php?id='.$ticket->getExtId());

//Thank the user and promise speedy resolution!

$inc='thankyou.inc.php';

}else{

$errors=$errors?$errors:'Unable to create a ticket. Please correct errors below and try again!';

}

endif;

//page

require(CLIENTINC_DIR.'header.inc.php');

require(CLIENTINC_DIR.$inc);

require(CLIENTINC_DIR.'footer.inc.php');

Kaspar

Aww man, thanks alot!

http://kmaple.net/tickets/open.php(http://kmaple.net/tickets/open.php)

Check it out.

Last question

Is there a way for me to just take out "Subject"?

I also want to put the "Help Topic" all the way on the top, I only have 1 type of "Help Topics" anyways.

And is there a way to make tickets like "In Progress" or somethin

jpowers40828

Replace the files with these.

include/client/open.inc.php

<?php

if(!defined('OSTCLIENTINC')) die('Kwaheri rafiki wangu?'); //Say bye to our friend..

$info=($_POST && $errors)?Format:($_POST)(); //on error...use the post data

<?if($errors) {?>

<?=$errors?>

<?}elseif($msg) {?>

<?=$msg?>

<?}elseif($warn) {?>

<?=$warn?>

<?}?>

Please fill in the form below to open a new ticket.

Help Topic:

$services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic');

while (list($topicId,$topic) = db_fetch_row($services)){

$selected = ($info==$topicId)?'selected':''; ?>

"<?=$selected?>><?=$topic?>

}?>

* <?=$errors?>

Full Name:

<?if ($thisclient && ($name=$thisclient->getName())) {

"><?=$name?>

<?}else {?>

<?}?>

* <?=$errors?>

Email Address:

<?if ($thisclient && ($email=$thisclient->getEmail())) {

"><?=$email?>

<?}else {?>

<?}?>

* <?=$errors?>

Account Name:

* <?=$errors?>

Paypal/Google Transaction ID:

* <?=$errors?>

In-Game Name:

* <?=$errors?>

if($cfg->allowPriorityChange() ) {

$sql='SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE.' WHERE ispublic=1 ORDER BY priority_urgency DESC';

if(($priorities=db_query($sql)) && db_num_rows($priorities)){ ?>

Priority:

$info=$info?$info:$cfg->getDefaultPriorityId(); //use system's default priority.

while($row=db_fetch_array($priorities)){ ?>

" <?=$info==$row?'selected':''?> ><?=$row?>

<?}?>

<? }

}?>

<?if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())

|| ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))){

Attachment:

<?=$errors?>

<?}?>

open.php

<?php

/*********************************************************************

open.php

New tickets handle.

Peter Rotich <peter@osticket.com>

http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.

See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

$Id: $

**********************************************************************/

include('client.inc.php');

define('SOURCE','Web'); //Ticket source.

$inc='open.inc.php'; //default include.

$errors=array();

if($_POST):

$_POST="Reward for donation";

$_POST='Name: '.strip_tags($_POST).'\n'.

'Account Name: '.strip_tags($_POST).'\n'.

'Paypal Transaction ID: '.strip_tags($_POST).'\n'.

'In-Game Name: '.strip_tags($_POST);

$_POST=$_POST=0; //Just Making sure we don't accept crap...only topicId is expected.

//Ticket:...checks for errors..

if(($ticket=Ticket:($_POST,$errors,SOURCE))){

$msg='Support ticket request created';

if($thisclient && $thisclient->isValid()) //Logged in...simply view the newly created ticket.

<USERMENTION username="header">@header</USERMENTION>('Location: view.php?id='.$ticket->getExtId());

//Thank the user and promise speedy resolution!

$inc='thankyou.inc.php';

}else{

$errors=$errors?$errors:'Unable to create a ticket. Please correct errors below and try again!';

}

endif;

//page

require(CLIENTINC_DIR.'header.inc.php');

require(CLIENTINC_DIR.$inc);

require(CLIENTINC_DIR.'footer.inc.php');

?>

jpowers40828

You should try replacing these couple files as well.

include/client/header.inc.php

<?php

$title=($cfg && is_object($cfg))?$cfg->getTitle():'osTicket :: Support Ticket System';

<!<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">>

<?=Format:($title)?>

if(is_object($thisclient) && $thisclient->isValid()) {?>

Log Out

My Tickets

<?}else {?>

Ticket Status

<?}?>

New Ticket

Home

styles/main.css

body {

font-family, helvetica, sans-serif;

font-size;

margin;

padding;

text-align;

}

table input { width: auto; height: auto; }

img, fieldset { border; }

fieldset {

clear;

margin;

padding 0 2px 0;

}

.btn, .btn a {

display;

width !important;

height;

border;

font-family, helvetica, sans-serif !important;

line-height !important;

background(../images/button.jpg) top left no-repeat;

text-align;

color:#fff !important;

font-weight;

text-decoration;

padding;

margin;

}

form .btn {

padding-bottom;

}

h1, h2, h3 {

font-weight;

margin;

padding;

}

th {

font-weight;

text-align;

padding-left.5px;

}

#container {

width;

margin auto 0 auto;

border solid;

text-align;

}

#header {

padding 10px 0 0;

height;

border-bottom solid;

overflow;

}

#footer {

height;

border-top solid;

border-bottom solid;

text-align;

overflow;

}

#logo {

width;

height;

display;

float;

}

#header p {

width;

float;

font-size;

line-height;

height;

text-transform;

text-align;

padding-bottom;

}

#nav {

clear;

}

#nav {

clear;

margin;

padding 40px 0 0;

height;

border-bottom solid;

}

#nav li {

list-style;

margin;

padding;

display;

}

#nav li a {

height;

line-height;

display;

float;

padding-left;

margin 10px 0 10px;

text-decoration;

font-weight;

float;

}

#nav a.home { background(../images/home.gif) 0 5px no-repeat; }

#nav a.new_ticket { background(../images/new_ticket.gif) 0 5px no-repeat; }

#nav a.my_tickets { background(../images/my_tickets.gif) 0 5px no-repeat; }

#nav a.ticket_status { background(../images/ticket_status.gif) 0 5px no-repeat; }

#nav a.log_out { background(../images/logout.gif) 0 5px no-repeat; }

#content {

clear;

padding 10px 10px 10px;

line-height;

margin auto 5px auto;

}

#content #index {

width; /* Enable to center the forms */

margin auto 10px auto;

}

#index .box {

width;

float;

}

#index .box p {

clear;

padding-top;

text-align;

}

#content form {

margin;

padding;

}

#content form label {

display;

width;

padding-right;

text-align;

float;

font-weight;

}

#content #index form input {

width;

float;

}

#content #bar {

width;

height;

display;

float;

}

#ticketform {

padding 20px 50px 20px;

width;

margin auto 20px auto;

border solid;

}

#loginform {

padding 20px 50px 20px;

width;

margin auto 20px auto;

border solid;

}

#ticketform input, #ticketform select {

width;

float;

}

#loginform input {

width;

float;

}

#ticketform label {

width;

text-align;

display;

float;

padding-right;

}

#loginform label {

width;

text-align;

display;

float;

padding-right;

}

#ticketform textarea {

width;

}

#ticketform .ticketsubmit {

margin-left;

}

#loginform .ticketsubmit {

margin-left;

}

#powered_by {

clear;

display;

width;

height;

}

.error {

font-family: Arial, Helvetica, sans-serif;

font-size: 10px;

text-decoration: none;

border: none;

font-weight: bold;

}

.msg {

font-family: Arial, Helvetica, sans-serif;

font-size: 13.5px;

text-decoration: none;

font-weight: bold;

}

#infomessage, #warnmessage, #errormessage {

margin-bottom: 1.5em;

padding: 0.3em;

font-weight: bold;

border-top: 1px solid;

border-bottom: 1px solid;

}

/* Buttons */

.button {

font-family: Arial, Helvetica, sans-serif;

font-size: 11px;

font-weight: bold;

margin: 5px;

border: 1px solid;

}

/* Generic CSS based Icons. use=> text */

.Icon {

width: auto;

padding-left;

background-position: left center;

background-repeat: no-repeat;

color:#006699;

text-decoration: none;

}

a.Icon { }

a.Icon {

text-decoration: underline;

}

.Icon.Ticket { background(../images/icons/ticket.gif) 0 2px no-repeat; }

.Icon.webTicket { background(../images/icons/ticket_source_web.gif) 0 2px no-repeat; }

.Icon.emailTicket { background(../images/icons/ticket_source_email.gif) 0 2px no-repeat; }

.Icon.phoneTicket { background(../images/icons/ticket_source_phone.gif) 0 2px no-repeat; }

.Icon.attachment { background-image: url(../images/icons/attachment.gif); }

.Icon.file { background-image: url(../images/icons/attachment.gif); }

.Icon.refresh { background-image: url(../images/icons/refresh.gif); }

.Icon.thread {

font-weight: bold;

font-size: 1em;

background-image: url(../images/icons/thread.gif);

}

/* Ticket view (Messages and Responses) */

#ticketthread table.message {

margin 0 5px 0;

}

#ticketthread table.response {

margin-bottom;

}

table.message, table.response {

border: 1px solid;

border-bottom: none;

}

table.message td, table.message th,table.response td, table.response th {

border-bottom solid;

padding;

}

table.message tr.header td, table.response tr.header td {

padding;

padding-left;

}

table.message th, table.response th {

line-height;

font-size;

padding;

padding-left;

font-weight;

}

jpowers40828

And this one

styles/colors.css

/* default text and background colors */

body {

color:#333;

background-color: #fff;

background-image: url(http://www.kmaple.net/styles/snow/images/walls-blue.gif);

background-repeat: repeat;

}

/* default link color */

a { color:#006699; text-decoration: none; }

/* default link hover color */

a { color:#DB8606; text-decoration: none; }

#container {

background:#fff;

border-color:#ccc;

}

#loginform, #ticketform {

background:#f1f1f1;

border-color:#ccc;

}

/* bottom border of header */

#header {

border-color:#000;

}

/* "SUPPORT TICKET SYSTEM" default text */

#header p {

color:#666;

}

/* "SUPPORT TICKET" color */

#header p span {

color:#fe7700;

}

/* top nav background and bottom border */

#nav {

background:#f1f1f1;

border-color:#ccc;

}

/* nav link color */

#nav li a {

color:#006699;

font-weight;

}

/* nav link hover color */

#nav a {

color:#fe7700;

}

/* footer background and border */

#footer {

background:#f1f1f1;

border-color:#ccc;

}

/* Headings */

h1 {

color:#fe7700;

}

h2 {

color:#333;

}

h3 {

color:#666;

}

/* Data Table */

table.tgrid {

border-left: 1px solid;

}

table.tgrid td {

border solid;

border-top;

border-left;

}

table.tgrid th {

color: #FFF;

font-size: 12px;

font-weight;

}

table.tgrid, table.tgrid td, table.tgrid th {

border-color:#ADADAD;

}

/* Table headings */

table.tgrid th {

background:#ADADAD;;

color:#FFF;

}

table.tgrid th a, table.tgrid th a {

color:#FFF;

text-decoration;

}

/* row highlighting on hover */

.tgrid tr td { background-color: #FFFFDD; }

/* Alt rows used on most data tables */

.row1 { background-color: #F4FAFF; }

.row2 { background-color: #FFFFFF; }

/* auto-highlight */

.row1.highlight td,.row2.highlight td {

background-color: #FFFFDD;

}

/* mesages, warning and errors */

.error {

color: #FF0000;

}

.msg {

color:#006699;

}

#infomessage {

background-color: #390;

border-color: #390;

color: #390;

background: #CFC;

}

#errormessage {

border-color: #903;

background-color: #fcc;

color: #903;

}

#warnmessage {

border-color: #fad163;

background-color: #fdedc1;

}

/* Input buttons/submits colors*/

.button {

background-color: #0099FF;

color: #FFF;

border-color: #666;

}

/* Assorted number of tables used on view ticket.*/

table.infotable td, table.infotable th {

background-color: #F4FAFF;

}

table.infotable th {

font-weight;

text-align;

padding-left;

}

/* Response & message background */

table.message, table.response {

border-color:#ADADAD;

}

/* Message title */

table.message th {

background-color: #C3D9FF;

}

/* Response title */

table.response th {

background-color: #FFE0B3;

}

/* message & response header */

table.message tr.header td, table.response tr.header td {

background-color: #EFEFEF;

border-color:#ccc;

}

/* table cells bg */

table.message td, table.response td {

background-color: #FAFAFA;

}

Kaspar

WOW! I just followed your directions...and just see that you like intergrated the site into it!

You got a paypal account? I really feel like I need to pay you back somehow. Your amazing!

Any way to make it so I can have a "In Progress" setting?

jpowers40828

There have been several requests for more statuses that just open and closed, but it would take changing a majority of the system. What we do to show that someone is working on a ticket is assign the ticket to the person who is doing it. Since that process is a little longer than we care for it to be, I wrote this mod.

http://www.osticket.com/forums/showthread.php?t=1123(http://www.osticket.com/forums/showthread.php?t=1123)

Basically, a link will show up that allows you to claim the ticket, showing that your working on it. Hopefully that helps. I do have a paypal account, pyropowers@hotmail.com

Kaspar

Problems fetching response template for ticket#4 Possible config error

I just got that email? Hmm?

Thanks, I'm going to try and install that mod of yours in.

Any other mods you think I could use?

jpowers40828

Log into the admin side of things. Then in the upper right there Admin Panel. Click that, scroll down and you should see Default Email Template, make sure thats on osTicket Default template

Kaspar

Okay, found a bug. Cant submit a ticket! It wants me to enter a "valid email" in everyslot. That means i need a "@'" in every field?

http://kmaple.net/tickets/open.php(http://kmaple.net/tickets/open.php)

Try it out.

jpowers40828

I could open a ticket as long as I put in an email address, but there were errors in the previous thing I sent you. Use this.

include/client/open.inc.php

<?php

if(!defined('OSTCLIENTINC')) die('Kwaheri rafiki wangu?'); //Say bye to our friend..

$info=($_POST && $errors)?Format:($_POST)(); //on error...use the post data

<?if($errors) {?>

<?=$errors?>

<?}elseif($msg) {?>

<?=$msg?>

<?}elseif($warn) {?>

<?=$warn?>

<?}?>

Please fill in the form below to open a new ticket.

Full Name:

<?if ($thisclient && ($name=$thisclient->getName())) {

"><?=$name?>

<?}else {?>

<?}?>

* <?=$errors?>

Email Address:

<?if ($thisclient && ($email=$thisclient->getEmail())) {

"><?=$email?>

<?}else {?>

<?}?>

* <?=$errors?>

Account Name:

Paypal/Google Transaction ID:

In-Game Name:

Help Topic:

Select One

$services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic');

while (list($topicId,$topic) = db_fetch_row($services)){

$selected = ($info==$topicId)?'selected':''; ?>

"<?=$selected?>><?=$topic?>

}?>

General Inquiry

* <?=$errors?>

Subject:

* <?=$errors?>

if($cfg->allowPriorityChange() ) {

$sql='SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE.' WHERE ispublic=1 ORDER BY priority_urgency DESC';

if(($priorities=db_query($sql)) && db_num_rows($priorities)){ ?>

Priority:

$info=$info?$info:$cfg->getDefaultPriorityId(); //use system's default priority.

while($row=db_fetch_array($priorities)){ ?>

" <?=$info==$row?'selected':''?> ><?=$row?>

<?}?>

<? }

}?>

<?if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())

|| ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))){

Attachment:

<?=$errors?>

<?}?>

Kaspar

Now it just went back to the "Select Help Topic" and "Subject" thing.

Kaspar

Also, now you arnt required to fill in the transaction ID and stuff. I don't want people to spam my tickets lol.

If it isnt to much work, maybe you can make it so you have to fill out all the stuff. For like paypal transaction ID it has to be over 10 symbols or something.