reply from OS ticket Include whole ticket thread

neo.sunny

Hi All,

Currently OS ticket only includes reply of support but not question what posted by client.

Is there a way to change it Email content and How to include whole ticket thread in email, so that end user doent need to click on link and login to OS ticket to check history

Thanks

Neo

michael.therrien

If you are still in need of this, the beginning portion of it has been completed here:

http://www.osticket.com/forums/showthread.php?t=2512(http://www.osticket.com/forums/showthread.php?t=2512)

kiltym

Check here as well:

http://www.osticket.com/forums/showthread.php?t=3857(http://www.osticket.com/forums/showthread.php?t=3857)

This only does it on staff assignment, but with a little more help it could be a generic variable to be used in any email template.