Ticket Status : Open, Closed,etc, etc, etc

meneertje2

Goodafternoon.

I'm a little new here.

I want to add some extra statusses...

Now we've :

Open

Closed

We want to have some more like :

Open

In progress

Requested

Planned

Done

Closed

Can anybody help me with that?

thank you in advance,

kiwifan

Use phpMyAdmin (or other) to add a few lines to the _ticket_priority table. BTW I altered the interval to 1 3 5 7 9 to enable me to add the intervening number later without updating the entire database of existing prioritites

strambus

Anybody know, where I can translate this status? (english to polish :)

Regards,

Pawel

markchicobaby

Doesn'd address ticket status

kiwifan The question was regarding Ticket STATUS.

That answer only addresses Ticket priority.

We would like to have a workflow for the tickets, like meneertje2.

Instead of just Open and Closed, the ticket STATUS (NOT the priority) would be

New

In Progress (same as Open)

Completed (Customer notified)

Closed (same as Closed)

Unfortunately from my first impressions it looks like this would impact a number of areas, isn't just as simple as adding fields to a table. The status is held as plain text in _ticket.status

So changing a status would also require the system to email the customer when that happens.

neo.sunny

Goodafternoon.
I'm a little new here.
I want to add some extra statusses...
Now we've :
Open
Closed
We want to have some more like :
Open
In progress
Requested
Planned
Done
Closed
Can anybody help me with that?
thank you in advance,
J.

I am new here too and I think this function is very important.

Can anyone please advise what to do?

It will be highly appreciated.

Thanks

Neo.Sunny

fadi

thiis needs some modification in the code. - I have done this and can do it for you - its a little long and hard to explain here. You can send me an email with requirements and may be i can do it for you

mfahadk@gmail.com

________

(Harley-Davidson VL)

davorin

Anybody know, where I can translate this status? (english to polish :)
Regards,
Pawel

Add this to your lang file:

'7cef8a734855777c2a9d0caf42666e69' = 'open';

'349e686330723975502e9ef4f939a5ac' = 'closed';

xUx

Add this to your lang file:
'7cef8a734855777c2a9d0caf42666e69' = 'open';
'349e686330723975502e9ef4f939a5ac' = 'closed';

davorin, that will only work if he uses my template http://www.osticket.com/forums/showthread.php?t=1832(http://www.osticket.com/forums/showthread.php?t=1832) which I'd highly recommend :)

davorin

davorin, that will only work if he uses my template http://www.osticket.com/forums/showthread.php?t=1832(http://www.osticket.com/forums/showthread.php?t=1832) which I'd highly recommend :)

;)

Good work, btw! :)

rogden21

Old Post but any answer?

I know this is an old post, but I am looking for a similar fix. I would essentially like to have 3 status's, closed, open, and received.

Please post if someone has done this. Thank you.

fadi

If someone needs help on adding more statuses, they can send me an email on mafahadk@gmail.com.

________

(volcano classic)

freddyvangeel

almost there!

huy guys,

i'm almost there, with adding a status pending...

now i want in my viewticket.inc.php to have a checkbox that says "pending on reply".

goal is to have all tickets that have been reply'd to, to go pending.

<div style="margin-top: 3px;">

<label for="ticket_status"><b>Ticket Status:</b></label>

<?

$checked=isset($info)?'checked':''; //Staff must explicitly check the box to change status..

if($ticket->isOpen() OR $ticket->isPending()) {?>

<input type="checkbox" name="ticket_status" value="Close"> Close on Reply

<?}?>

<?

if($ticket->isOpen() OR $ticket->isClosed()) {?>

<input type="checkbox" name="ticket_status" value="Pending" checked> Pending on Reply

<?}?>

</div>

i now have this, but this doesn't work.

close and reopen do, but the "pending" doesn't.

can anybody help me with this?

thanks,

if i have it all sorted out i will post my actions to share!!

snoop168

Any luck with that? I was looking to have a pending status too but not for every time staff replies. I would want to set certain tickets to pending - reason for this is because sometimes we need to contact third party companies support to solve some of our own internal problems. Sometimes its a problem that their support team leaves open for months and we know that there is nothing we can do until we get an answer from them, so in the interim, I dont like to litter up my "My Tickets" list with these tickets. I could probably accomplish this by assigning these tickets to a new user account that we don't log into and then just reassign them back to us when we get an answer from the third party company... I'd still rather have the new status though...