Authentication error rears ugly head

grv

Haven't had any problems with admin, only the users are having problems logging in. We are on a dedicated server, running plesk with openbasdir restriction. Anyone know a work around this so that osticket will call a local php.ini file or session path (am I making sense)? lol

thanks everyone!

Carol

grv

update

i had the nite to think about this and forgot to mention that I had logged into the ticket, customer login using the customer's email and ticket number to make sure it worked. It worked fine. Then I logged out.

Could it sense that I logged in and when he tried to login from another state say no? Just really trying to figure this out. I hate to sign up with that Kanako or whatever its called but we have to have this ticketing work -

desperate.

carol

cdavis1986

I was having a similar issue that I worked on for days (see 'big problem with the authentication required error') and I just fixed it by simply commenting out line 76 in osticket/login.php.

#@header("Location: view.php");

require('view.php'); //Just incase. of header already sent error.

exit;

Simply commented out the @[deleted] line and now client login finally works! Geesh, what a pain. Hopefully this'll help you.

svardaman

You might try adding PHP's ini_set() instead of a separate .ini file.

http://us2.php.net/ini_set(http://us2.php.net/ini_set)