Looking for Developer

h9ben

Hi,

We're currently interested in building out a custom ticket system for our company based on the oSticket platform. We are seeking a developer that can assist us with modifying existing and adding in features vital to our day to day operations. We're currently using kayako so some modifications would include changing the interface of the staff portal to have more of a feel like kayako.

ardor

Re a developer

Hi,

We had already customized OSTicket for our company and the product is currently under testing.

In addition to the basic features of OSTicketing we have added many advanced features. Few are below,

Reporting - Different Reports and trend metrics. (No of tickets from a project/account/department, tickets that have missed the SLA etc..)

Knowledgebase - We have modified the knowledge base as a repository of historical events, so that in case of complex issues, staff don't have to reinvent the wheel.

Multi level Reporting and escalation System - We have developed multi level hierarchy (admin, department manager, leads, staff, end user etc). Also escalation feature based on the SLA miss is added.

The product is designed in such a way that if you host it on a server you can manage multiple compnies under that. Every company will feel that they are the only users of the application.

If you want to go for this product please let me know. Or if you need my PHP programmer for your project we could do taht also.

Regards,

Sreejith

Ardor Systems

lsolesen

h9ben: Is your product open source? Do you plan to merge your improvements into the common osTicket?

apyash

Would you please let me know what other features you have implemented, so we can take decision on Purchasing the product or taking Service of Your Developers.

Ajay

outreachideas

more details pls