Can not enable pop3-fetching - whitescreen

pratrik

Hi! I just installed osTicket through my hosts automatic install, so I guess it's a complete installation. But I still have a problem though.

In adminpanel, when I try to add e-mailadresses, I can not choose "enable" under POP3 Status. If I choose enable the screen will just turn white after saving the settings. If I choose "disable" I can save the settings and the e-mailadress will be added. But I still can't edit and enable it.

Anyone knows what is wrong?

Grateful for help.

//Patrik

Corey

What version did you install?

pratrik

v1.6 RC4

Do you have any idea?

Corey

v1.6 RC4
Do you have any idea?

Turn on error reporting and then try and submit the form.

File /main.inc.php and find

ini_set('display_errors',0);

ini_set('display_startup_errors',0);

Edit that to

ini_set('display_errors',1);

ini_set('display_startup_errors',1);

pratrik

No difference

Hi! I tried again, with error reporting on, but without any difference.

The funny thing is that I have another site, on the same host, with osTicket which is working perfect. That is why I wanted to install it again...

Magnetto

new error: Warning: require_once(Mail/mimeDecode.php) : failed to open stream: No such file or directory in /var/www/vhosts/kenshin869.com/httpdocs/support/include/class.mailparse.php on line 19

Fatal error: require_once() : Failed opening required 'Mail/mimeDecode.php' (include_path='./:/var/www/vhosts/kenshin869.com/httpdocs/support/include/:/var/www/vhosts/kenshin869.com/httpdocs/support/include/pear/') in /var/www/vhosts/kenshin869.com/httpdocs/support/include/class.mailparse.php on line 19