Ticket created within system - No email

helpint

Hi - first post. Great software, thank you. Email confirmations appear to be working if a ticket is created from a POP3 email received but if a member of the team create a ticket from within the system, it doesn't send out the New Ticket email to department members.

Is this me missing something ?

Thanks

Richard

jordanroth

Try creating a ticket using an account that is on the same server as your support@... email address. I want to know if there is a problem with a php setting somwhere. I can get and send emails all day - however, if you are off my domain then they can't get anything.

jordanroth

Ok, well some of the emails seem to be working now - however, some of my clients get emails when I repond to a ticket and some do not (but they do get the Ticket Created email).

gilsurf

I have the same issue. If a new ticket is created via email, alerts go out to all in department as desired. But, if it is a system created ticket (created in web page), no alert goes out. I am using emails on my domain just for testing at this point.

Gil