Attachment on Internal Note

HarvMan

Is there a method to attach a document on an internal note. The purpose is to provide our technician with a work order document that is completed during the service call. After all tasks are completed this document becomes a historical reference that can be viewed only by internal staff.

Any thoughts on how to implement?

Thanks!

trbn

Push!

I need the same..would be awesome!

I found the HTML Code and copied it to the internal-notes.

now i can choose a file, but if i send it, it doesn't upload the attached file..:

could somebody help?

HarvMan

What HTML code? Can you provide a link or reference. Thanks!

trbn

What HTML code? Can you provide a link or reference. Thanks

I'm sorry...I meant a HTML-Code in a PHP-Code...

In viewticket.inc.php:

I put that:

<?php if($cfg->canUploadFiles()){ //TODO: may be allow anyways and simply email out attachment?? ?>

<div style="background-color: #EFEFEF; border: 1px solid #CCC; margin-top: 3px;">

<label for="attachment" >Attachment:</label>

<input type="file" name="attachment" id="attachment" size=30px value="<?=$info?>" />

<font class="error"> <?=$errors?></font>

</div>

<?php }?>

in:

<div id="notes" class="tabbertab" align="left">

<h2>Internal Notes</h2>

<p>...//Here the code from above

...</div>

I hope now you know what I mean..:)

Thanks, Torben

trbn

Anyone else? Please!

What do I have to do that it will work...

I really don't have a clue...:

masino_sinaga

Almost finish

Hi there,

I almost finish doing this modification (about 80%). I have just finished tested it on my localhost, and the attachment seems uploaded to the server properly. The rest of the modification is only about displaying the attachment on the Internal Notes list.

I will let you know the final result. Perhaps tomorrow.

So, keep stay tuned on this forum. ;)

Thanks.

Sincerely,

Masino Sinaga

trbn

Awesome!

I'm really looking forward to it! Thanks a lot!

Many greetings,

Torben

drozenski

Would something like this work?

<?if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())

|| ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))){

?>

<tr>

<td>Attachment:</td>

<td>

<input type="file" name="attachment"><font class="error"> <?=$errors?></font>

</td>

</tr>

masino_sinaga

The answer already available

@[deleted]: Yes, something like that for the interface.

@[deleted] (Torben): Now you can get the modification from my blog. See the only one article I post today, October 9, 2009 with title Attachment on Internal Notes in osTicket v1.6 RC4.

Please note that you may see something different on that code, for example in the postNote() function, I had modified it before I made this last modification.

The original one is:

function postNote($title,$note,$poster='') {

whereas the modified one is something like:

function postNote($title,$note,$alert,$poster='') {

and please adjust with your need, which one you will use. Also, the call for this function in \scp\tickets.php that I used is something like:

if(!$errors && ($noteID=$ticket->postNote($_POST,$_POST,$_POST,''))) {

since I inserted the $alert parameter to that function. Be aware that if you use the different one with mine, adjust your function and its call that fit with your need.

Hopefully this will help you.

Sincerely,

Masino Sinaga

trbn

Oh my god! This is so great!

You don't know how much you helped me!

It works like a charm and I'm really thankful!

Thank you Mr. Sinaga!

Many greetings,

Torben

zachazow

I was going to impliment this on the R5 version but I got to the last step (step 4) and the code I was supposed to find did not match what I have. There are a lot of differences and I wasn't sure what needed to be changed. This is the code I currently have in /include/class.ticket.php

function postNote($title,$note,$alert=true,$poster='') {

global $thisuser,$cfg;

$sql= 'INSERT INTO '.TICKET_NOTE_TABLE.' SET created=NOW() '.

',ticket_id='.db_input($this->getId()).

',title='.db_input(Format:($title)).

',note='.db_input(Format:($note)).

',staff_id='.db_input($thisuser?$thisuser->getId()).

',source='.db_input(($poster || !$thisuser)?$poster:$thisuser->getName());

//echo $sql;

if(db_query($sql) && ($id=db_insert_id())) {

//If enabled...send alert to staff (Internal Note Alert)

if($alert && $cfg->alertONNewNote()){

$dept=$this->getDept();

if(!$dept || !($tplId=$dept->getTemplateId()))

$tplId=$cfg->getDefaultTemplateId();

$sql='SELECT note_alert_subj,note_alert_body FROM '.EMAIL_TEMPLATE_TABLE.

' WHERE cfg_id='.db_input($cfg->getId()).' AND tpl_id='.db_input($tplId);

if(($resp=db_query($sql)) && db_num_rows($resp) && list($subj,$body)=db_fetch_row($resp)){

$body=$this->replaceTemplateVars($body);

$subj=$this->replaceTemplateVars($subj);

$body = str_replace('%note',"$title\n\n$note",$body);..............

masino_sinaga

RC4 vs RC5

@[deleted],

Yes. There are a lot of differences between postNote function on RC4 and RC5. Since the modification I made is only for RC4, I repeat: only for RC4, please do not apply that mod into RC5!

I will create the modification for RC5 in the next one or two days. So, stay tuned! ;)

Sincerely,

Masino Sinaga

phonerental

Hi Masino,

First of all, thank you very much for all your contribuitions to the osTicket community. I had the chance to visit your website, and read the instructions on how to add an attachment on an internal note (RC5). I did everything you mentioned, without any luck. I'm attaching you the 2 files that were modified and a print screen of the database. Could you be so kind to help?

Thanks in advance

Gustavo from Argentina

[viewticket.inc.php.zip](https://forum.osticket.com/assets/files/migrated/4/998f44ca48aa0bb101e3bd509948aab.zip)

[tickets.zip](https://forum.osticket.com/assets/files/migrated/9/cd12c31edf49231a3bccded1406aa60.zip)

robayer

@zachazow,
Yes. There are a lot of differences between postNote function on RC4 and RC5. Since the modification I made is only for RC4, I repeat: only for RC4, please do not apply that mod into RC5!
I will create the modification for RC5 in the next one or two days. So, stay tuned! ;)
Sincerely,
Masino Sinaga

Hi Masino - Any chance for this same mod updated to the new 1.6 stable?

Thanks

http://osticket.com/forums/showthread.php?t=3381&highlight=attachment+internal+notes(http://osticket.com/forums/showthread.php?t=3381&highlight=attachment+internal+notes)

masino_sinaga

Attachment on Internal Note in osTicket v1.6 ST

Hi Masino - Any chance for this same mod updated to the new 1.6 stable?

You can get the MOD for 1.6 ST from here:

(Add Attachment on Internal Note in osTicket v1.6 ST (Stable)).

Hopefully this will help you. :)

Sincerely,

Masino Sinaga

robayer

You can get the MOD for 1.6 ST from here:
(Add Attachment on Internal Note in osTicket v1.6 ST (Stable)).
Hopefully this will help you. :)
Sincerely,
Masino Sinaga

Cheers! Will implement this eve and let you know.

Thanks again.

HarvMan

Hi robayer, did this mod work for you?

robayer

It has been a while

but I believe it worked like a charm without any modifications.

ern

Hey,

I've got question:-)

I attached file in "Post Internal Note", info was displayed "Internal note posted".

But in Internal Notes is only note content without attachment.

I checked upload dir on server, attachment file exist there.

Can You give me some advice?:-)

Lucas