First Questions after Installation

setcookie

Hellooo im new here :) i have just installed osTicket and have a few quick questions.

as far as i can see public unregistered users can also write tickets when calling the index.php in root. Actually i want my support system total private. only registered users allowed - no public section. how to achieve this? i was trying to header() the index.php to /scp/login.php but that didnt work really. Maybe i can set the document root to /scp?

an somebody tell me how to setup email notification on: new ticket -> assign to, an when somebody replies to the ticket again.

cant i assign a ticket to multiple people? or can i cc a ticket to someone else? im used to trac so im missing that

why is the email and name field not autocompleted when writing a ticket. the systems knows im logged in? really strange and unnecessary?! How can that be changed?

i want to have a announcement department which is only writeable for a group called admins and readable only for all other users. normal users should not be able to write to the announcement department - can that be done?

oh ok ... also important. actually i want be people to only use the support website when answering to tickets. can i, like in trac, somehow integrate the link to the ticket in the alert/notify email as backlink. will the link be kept when user needs to login first?

other then that - its great tool :)

thx people

jpowers40828

1) Other users have simply deleted the files needed to create a ticket without being logged in.

http://www.osticket.com/forums/showthread.php?t=1582(http://www.osticket.com/forums/showthread.php?t=1582)

2) To setup email notifications, you will need to go into the admin panel, and then near the bottom is a section Alerts & Notifications.

3) You cannot assign a ticket to multiple people.

4) Because the system is setup to use for external tickets, not internal. Therefore, you, as a technical support person would rarely need to create a ticket for yourself, only for others. However, there is a mod for it.

http://www.osticket.com/forums/showthread.php?t=1692(http://www.osticket.com/forums/showthread.php?t=1692)

5) I think there have been several requests for this, but no one has taken time to write it. Search the forums.

postitnite

What if no email alerts are working at all? I have tried a few of the remedies on this forum and still get nothing. We use Gmail as our backend.

jpowers40828

First of all, unless you did some modding, you can't use gmail as your backend. PHP sends mail though its IMAP extension to a mail server. The mail server has to allow this. Search for php mail() on google and find a test script, run it, if you don't receive an email, your mail function is not setup properly. If you have a host, talk to them. If they say no, move hosts or upgrade. If you are your own host, configure your php.ini file to point to your mail server.