Greetings all,
I am rather new here to osTicket, but I am still rather impressed with the layout and functionality of the system. I am looking to create a menu to the side that will display all of the departments a logged in user has access to, including a counter for how many New and how many Open tickets are in each department. The new being ones that have not been responded to, and the open vice versa.
Any help or nudges in the right direction would be greatly appreciated.