Prefill Staff new ticket

RJD

Hello,

What I am trying to do is in the page that staff creates a new ticket I would like the form to prefill the new ticket form with the data that is in the current logged on users profile.

So if staff member Joe Bloggs is logged in and his email address in his profile is j.bloggs@abc.com when he goes and creates a new ticket it would prefill the data in there.

Many Thanks

jpowers40828

In include/staff/newticket.inc.php ~ line 4 AFTER

$info=($_POST && $errors)?Format:($_POST)(); //on error...use the post data

ADD

if(!$info) $info = $thisuser->getEmail();

if(!$info) $info = $thisuser->getFirstName()." ".$thisuser->getLastName();

if(!$info) $info = $thisuser->getDeptId();

if(!$info) {

$q = "SELECT phone FROM ".STAFF_TABLE." WHERE staff_id=".$thisuser->getId();

$query = mysql_query($q);

$data = mysql_fetch_assoc($query);

$info = $data;

}

That should fill in the data for name, email, phone, and select the proper dept.

boyfren

This looks good. I'm gonna have to give this a try. Thanks.

boyfren

This looks good. I'm gonna have to give this a try. Thanks.

I've just tried it. Awesome! Thanks.

peter

I understand people use osTicket for different purposes but can anyone enlighten me why anyone would want staff info be used on a new ticket?

danielwalters6

I understand people use osTicket for different purposes but can anyone enlighten me why anyone would want staff info be used on a new ticket?

If you're working in a large organization, the billing department are going to have their own phone number. If you receive a call, 99% chance it's a billing issue.

So if it auto selects "billing department" it makes your life easier, and more efficient!

peter

Daniel - Not sure if you read previous posts, I was asking about staff info not department.

danielwalters6

Daniel - Not sure if you read previous posts, I was asking about staff info not department.

1000 Apologies, my mistake.

Warm regards,

Dan

durangod

agreed, why would u want staff on a new ticket, when a staff member creates a ticket, he is usually creating it for a customer (whos info is typically unknown) and its the customers info that goes in there not the staff members, (unless he is creating a ticket on himself lol )

but i suppose good to have the info just in case and glad it was helpful to someone...