I saw a handful of threads about this, but it doesn't seem the issue has been fully resolved. Has anyone found a workaround to the departments issue for RC4? If there's a mod out there for it, I'd love to find it.
My support section is set up in two basic levels - public and private support categories. Most support users will be able to jump in on the public stuff - general "how do I use $foo" questions. Only select staff will be able to see the private categories - legal, billing, and other sensitive issues.
My concern is that I want to oversee all of this, and I'd like to assign my admin account as the manager for all categories. Likewise, I'd like to be able to see from the departments page how many people are assigned to each department.
I have created level one and level two user groups and assigned ticket visibility accordingly, but I'd also like for it to look like my departments aren't unstaffed. Also, once (God and the internet willing) I develop a strong user and support base, I'd like to be able to delegate management responsibilities without having to create more user groups on top of the level one and level two.
Overall, osTicket is a fantastic solution. I'd just like a bit more flexibility where users are concerned.
