Install problems XP OS, IIS

provey

I am having problems installing the software osticket.

I have set up the webserver on an XP OS, and this is IIS

PHP V5.2.8

have installed MYsql V5.0.67. have set up the db and a blank table.

When i go to the web page \setup\index.php and enter the details and click install nothing happens and the details are removed and back to the start again!

Any one had this or have any idea'a?

provey

I have turned on PHP short tag in php.ini

Now when i add all the info and clicks install i just get a blank page.

Any help would be great guys

thanks

Corey

I have turned on PHP short tag in php.ini
Now when i add all the info and clicks install i just get a blank page.
Any help would be great guys
thanks

Have you turned on error_reporting yet?

File /main.inc.php and find

ini_set('display_errors',0);

ini_set('display_startup_errors',0);

Edit that to

ini_set('display_errors',1);

ini_set('display_startup_errors',1);

After that, then submit the form.

provey

i have just changed that code but still doing the same thing i'm sorry to say

Corey

i have just changed that code but still doing the same thing i'm sorry to say

You tried to submit the form with error reporting on?

You can aslo try this:

Go into /include/mysql.php and find

global $$dblink; and change that to global $dblink;. It has worked for others with the same problem.

provey

yeah they have been set on the server and it is still coming back with a blank page!

I must have done something wrong along the way installing the other parts maybe or missing the files, i take it you only have to put the upload folder onto the C:\ of the server

provey

Still got blank screen any other idea's for this please!

Jmurrayga

Do you have any other PHP/Mysql based CMS or softwares installed?

If this is the first time you've set up PHP/MYsql on windows, be ware it's a lengthy install.

I've run multiple php/mysql based software through IIS and usually, no matter what the software I'm running, I have to go back to this same article.

(http://forum.mamboserver.com/showthread.php?t=4570)

Basically, there are quite a few path settings and php settings as well as settings in IIS that you have to setup.

Including, recently for one of the later versions of php I had to update to IIS6. Free download from microsoft.

Go through the guide for the MySql and php setup. You may notice you might not have setup a path.

Also, one stopping point for me was...

Under "Default website" - > Properties

Make sure that under ISAPI Filters you have a filter for PHP.

name it PHP and the executable should be C:\\php5isapi.dll

If that doesn't work, go back to the guide.

provey

Cool i will have a look at this and see what's what.

thanks

will let ya know.

I have had a look and only have a php5ts.dll, take it this is a different vervion i am using then? or is something wrong

Jmurrayga

You may want to either re-download php or check one of the subdirectories for php5isapi.dll.

It could be a possibility you downloaded php5 for apache.

I'm pretty sure php5isapi.dll for IIS5 or IIS6 is required. It is the API interface for IIS. If you can't find it in a distro, google it and download it.

99.99% of the tough configuration of OS ticket on a new windows server/machine will be PHP/MYSQL.

Once you get those in place, OSticket will be a cake walk.

More things off the top of my head with windows installs.

You'll need to set environment variables in windows.

Right click on "My computer" go to properties. Go to the advanced tab.

Click "Environment Variables"

The second box below will have "System Variables"

Click on Path and hit edit:

add C:\PHP (if that IS your php directory, if its not.... add the directory where your php files are, all these entries have semi-colons as seperators).

Hit ok to close "Path".

Do new and add PHPRC and its value should be your PHP directory.

You will need to reboot (pretty sure).

Also, if you have issues where you can get to the php website but theres no CSS styles (everything looks generic and out of place, almost like craigslist)

It's most likely a permissions issues.

Your windows directory that will be for hosting your webpage will most likely be C:\inetpub\wwwroot

You'll spend a good bit of time in there.

Sometimes certain fixes will state "Change permissions to 777 or 644"

You can use online guides such as wiki to tell you what exactly they mean by "777" and how the file permissions should be set.

How to set those in windows is by going to the folder in C:\inetpub\wwwroot, right clicking -> properties.

You'll see the "Security" tab.

IIS allows access to your c:\inetpub\wwwroot folder via http through a user called "Internet Guest Account" in parenthesis you will see (\IUSER_)

Sometimes you'll be requested to give write access to a tmp folder or remove write permissions from a directory and its subdirectories to secure your website.

Hopefully, that should help you get started.

provey

well i have read and follow all the instructions for the IIS and the PHP install and all seems to have done what they are suppose to.

But still when i do the install nothing happens on completed page appears just blank screen.

Maybe it could be something to do with the Mysql set up and not sure i have completed that part right as the first time i have used it, any help on that side guys?

Thanks for all your help so far learning a lot for this.

provey

I have gone to the folder osticket\setup\inc\install.inc.php and get the install page which requires the details but get the below error at the bottom of the page before i add any of the paths etc.

I do not think it is the right install page that i am going to but the other one does not work so was just checking out a few other things on the site, any help would be great???

PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 3 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 25 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 30 PHP Notice: Undefined index: sysemail in C:\osticket\setup\inc\install.inc.php on line 34 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 35 PHP Notice: Undefined index: username in C:\osticket\setup\inc\install.inc.php on line 43 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 44 PHP Notice: Undefined index: password in C:\osticket\setup\inc\install.inc.php on line 46 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 47 PHP Notice: Undefined index: password2 in C:\osticket\setup\inc\install.inc.php on line 49 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 50 PHP Notice: Undefined index: email in C:\osticket\setup\inc\install.inc.php on line 52 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 53 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 60 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 63 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 65 PHP Notice: Undefined index: dbname in C:\osticket\setup\inc\install.inc.php on line 66 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 67 PHP Notice: Undefined index: dbuser in C:\osticket\setup\inc\install.inc.php on line 68 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 69 PHP Notice: Undefined index: dbpass in C:\osticket\setup\inc\install.inc.php on line 70 PHP Notice: Undefined variable: errors in C:\osticket\setup\inc\install.inc.php on line 71

Do not get errors if i go to the correct page though /index.php

Jmurrayga

I made a little flow chart for you.

blank

I believe, from your error codes that you are attempting to perform the install by opening up the webpage through C:\osticket\ect ect.

Copy everything from your osticket directory into your C:\inetpub\wwwroot

I'd leave out the extra osticket directory. (such as C:\inetpub\wwwroot\setup\ should be a valid directory)

To access your webpage.

Open up a browser and type http://localhost/setup(http://localhost/setup) or http://localhost(http://localhost).

If you are accessing your webpage directly (example IE or mozilla shows file:///c:/osticket/setup

It will not work correctly.

In windows it is the IIS which utilizes php to access MySQL and binds them all together.

provey

thanks everyone for your help, i just don't think its going to work think i may have to try another app.

oh well back to the drawing board

mrgigo

I just downloaded and extracted this packed to our Windows 2003

Server running IIS6, PHP5, MySQL 5... to C:\helpdesk

I created a virtual directory in one hosted domain for this physical

directory. I can browse all day to the files...

This server is seasoned and running many domain names and services.

It's running two web based email packages as welll.. ie SquirrelMail

All of which are PHP based and mySQL based

These layered products are 100% fine.

When I go to http://www.mydomain.net/helpdesk(http://www.mydomain.net/helpdesk) I get the the

setup.php so I enter in all of the info... and submit it..

I get the blank screen that is described in this thread.

Does anyone out there in Windows Land understand what going on with

this app?

-Tom

fred_derf204

Hi all,

I was getting this excact error in a Linux installation. It was a PHP error.

I had to install the PHP-mysql extension. I am not sure how to do this in windows. After installing it and reloading Apache and MySQL, osTicket install correctly.

Also I had to give my MySQL DB User more access that just Create, Alter and Drop. I ended up giving it All access.

Hope this helps!