Prevent Auto-Reply Loop Ticket Updates

gsnwgl

I added the following change to class.pop3.php on line 220:

//Check for possible auto-reply to ticket notification

if (eregi("(out.of.{1,5}office|auto.reply|out.until)",$var)) {

// delete the offending email (comment next line out if you don't want to autodelete)

imap_delete($this->mbox,$mid);

return null;

}

martinglover

Ignoring Out off Office

I added the following change to class.pop3.php on line 220:
//Check for possible auto-reply to ticket notification
if (eregi("(out.of.{1,5}office|auto.reply|out.until)",$var)) {
// delete the offending email (comment next line out if you don't want to autodelete)
imap_delete($this->mbox,$mid);
return null;
}

I think the above code is perfect for what I need, however before I implement it I want to ensure that I understand the layout of how it reads the out of office subject. Can someone confirm what the line

(eregi("(out.of.{1,5}office|auto.reply|out.until)",$var))

is actually saying in English?

Many thanks.

buginteractive

Any update on this?

Has anyone got a workaround for this on the newer version of the system?

Thanks