Archive old tickets ?

riteshmandal

Hi did anyone try a customization to archive old tickets.

JayDee

Why do you feel the need to? It's not really as if they are very large. I suspect a backup of your Database would be sufficient and then just delete all of your closed tickets.

But that kinda sucks if your decided you want reports on your previous years ;)

./Jay

riteshmandal

That was easy!

What i am looking for is a separate place / table where old records are stored so that the existing tickets are not cluttered.

dkedinger

It would be nice if you could select archive older than 30 days or whatever then those would move to a different table in the database. Might also help with db optimization. But we could still see all the "related tickets" of a user and also go back and view answers to old tickets.

Thanks,

Daniel

nctrst2010

Hide old messages

Hi there!

I like to know how we can make old messages invisible for (old) clients.

We like to be able to login ourselves, but for example in case a client has not paid us, we like to be able to disable the login in his old messages.

Can anybody help me?