Making "My Signature" default under Append Signature

alexwoolfson

Hopefully, this is an easy one.

When I'm replying to a customer support request, I almost always will want to have my signature appended. But right now the default setting for the radio button for "Append Signature" is set to "none" making it likely I will forget to check it if I'm in a hurry.

Is there a way I can have the default set to "My Signature" for this?

Corey

Replace /include/staff/viewticket.inc.php with http://www.ostickethacks.com/code_edits/viewticket03.inc.phps(http://www.ostickethacks.com/code_edits/viewticket03.inc.phps).

alexwoolfson

Corey,

Thank you for your help. Works great! :-D

(So... what is this osTickethacks.com site? Are you planning on offering a number of mods?)

Corey

Corey,
Thank you for your help. Works great! :-D
(So... what is this osTickethacks.com site? Are you planning on offering a number of mods?)

Eventually, yes. People will be able download themes and modifications. People will also be able to upload themes and modifications for others to download.

CoastalData

Is this code still workable with osTicket v1.6?

CoastalData

Well I'm testing it now, so far with no problem, and it looks like it's doing the right thing! Thanks!!!

Now, if only this functionality were an option in osTicket, and you could chose between the individual or departmental signature as being the default...

CoastalData

Well I'm testing it now, so far with no problem, and it looks like it's doing the right thing! Thanks!!!
Now, if only this functionality were an option in osTicket, and you could chose between the individual or departmental signature as being the default...

Okay, I've now verified, this mod breaks the canned responses... When applied, any attempt to use those responses gives the error "invalid form or tag".

This thread is pretty old, I wonder if it will get any responses, or if I should create a new thread?