Admin User/Password not accepted

CryoGenID

Hey :-)

I just installed the software (RC2) and tried to login using my username and password which I had defined during setup.

But I always get "Authentication Required".

I already looked into the main.php-file and saw that the suggestion with the session.cache_limiter ist correctly set to "nocache".

So that can't be it...

Also I have enabled the display_errors and display_startup_errors but none appear anywhere.

I have looked into the db and the admin-user is correctly set up there.

I have also used the md5 hash from a thread here and exchanged that but that password also doesn't work :-(

What else can I do to be able to login?

System:

PHP 5.2.4

MySQL 5.0.45

Gentoo Linux

On the same server I have for example Typo3 and Mantis running without difficulties...

Any help is really appreciated ;-)

Thanks!

Best regards,

Christian

CryoGenID

Anyone? :(

4ice

Anyone? :(

This is indeed strange. Are you willing to give the address and (test) username and password?

I want to take a look myself, because at the moment I am not sure what is going wrong.

CryoGenID

Thanks for your reply!

Sure, here is the data:

URL: http://helpdesk.xentea.com/scp/index.php(http://helpdesk.xentea.com/scp/index.php)

Username: admin

Password: test

If you enter the correct username&password it says: "Authentication Required"

If you enter a wrong username&password it says: "Invalid Login"

So the systems seems to check if username&password is correct... :

Thanks for helping me :-)

Best regards,

Chris

4ice

Thanks for your reply!
Sure, here is the data:
URL: http://helpdesk.xentea.com/scp/index.php(http://helpdesk.xentea.com/scp/index.php)
Username: admin
Password: test
If you enter the correct username&password it says: "Authentication Required"
If you enter a wrong username&password it says: "Invalid Login"
So the systems seems to check if username&password is correct... :
Thanks for helping me :-)
Best regards,
Chris

I get the same problem. Not that I thought it would be different btw :) but you never know.

It's hard to figure out what's wrong on someone else his server, but let's see what we can do.

The message "Authentication Required" is found in 3 files. Can you change 2 of them? I want to know which one shows up.

In ./scp/login.php change it to "Authentication Required 1" and

in ./scp/staff.inc.php change it to "Authentication Required 2".

Are you sure sessions are working? Can you do a test for yourself?

Edit: I sent a PM to you

CryoGenID

Thanks a lot for your answer, I will answer via PM ;-)

dma02

Hey,

Were you able to figure the issue with the admin login?

I've just completed my install and got the same error.

Please advise.

CryoGenID

Hey :-)

We have solved it yesterday...

It was a problem with the Zend Optimizer which was deactivated...

Not it is running fine :)

Big thanks to 4ice and peter for your help! *ThumbsUp* :-)

Best regards,

Chris

mivex

Sorry but i don't understand, i have always the same errors. duringthe login with my administrator user and password there is the same error :" Authentication Required"

what can I do to solve this problem?

mivex

I Resolved The Problem

To solve the problem of "Authentication Required" you need to go on your DB mysql select the table OST_STAFF, click to show and go to your user admin string and modify, go to the tab "isactive" and change from 1 to 0.

after try to login.

I solved this problem in this way

Sparklesperson

I can't remember my login info!

I seem to have my username correct, but I can't get in. I'm locked out now, I think.:(

Is there a way to reset that?

Patricia

4ice

I seem to have my username correct, but I can't get in. I'm locked out now, I think.:(
Is there a way to reset that?
Patricia

Try to add the following row in your database:

INSERT INTO `ost_staff` VALUES (0, 1, 1, 'testadmin', 'test', 'admin', 'd8578edf8458ce06fbc5bb76a58c5ca4', 'test@test.com', '', '', '', '', 1, 1, 1, 0, 0, 0, 0, NULL, 0, '2008-01-26 01', '2008-01-26 01', '2008-01-26 01');

This is a user of the group admins, login with:

Username: testadmin

Password: qwerty

Are you using version RC2?

Deceth

Hello,

I just took the time to register to these forums to let those who are having this problem know how I solved it.

Many people may be experiencing this issue because of a problem with php_sessions.

My webhost, Ipower, recently migrated to a new hosting platform. In so doing, some of the changes have caused certain php powered applications to stop working. I believe this also affects a few other hosts such as Powweb and Ipowerweb, and any Ipower reseller hosts that just upgraded to vdeck 3.0.

With respect to this problem, the following is the solution I used.

I created a folder called "phpsessions" outside of my public_html folder. That is to say, if the following is the path to my public_html folder:

/home/users/web/blah/ipw.domain/public_html

then I created:

/home/users/web/blah/ipw.domain/phpsessions/

Next, open up "main.inc.php"

Look for:

//Start the session

session_start();

Replace with:

//Start the session ini_set("session.save_path","/home/users/web/blah/ipw.domain/phpsessions/");

session_start();

Hopefully this solution will help others experiencing the same problem. I believe you can also fix this problem by editing the php.ini file on your server, however since I am running multiple php application I thought it best to use this solution so as to not break anything else in the process of fixing this.