Can Tickets be hidden from all but assigned Staff?

ggbig

Is there a way to hide Tickets from all staff members except the one it is assigned to after the assignation? After i assign a ticket to a specific tech, i don't want the other staff members to see it. I don't mind if other managers can see all tickets thats fine just the lowest level of techs? Thanks for any light you guys could shed on this :)

isaBERLIN

Normaly the are ...

Just tried it again.

Only Managers, Admins and assiged staff can see

peter

ggbig,

osTicket is designed as a generic customer support tool. Meaning no tickets or customer info are hidden. osTicket allows you to "hide" assigned tickets from open queue, but any staff member can still access them.

That said, you can easily modify the code to hide/restrict assigned tickets. See include/staff/tickets.inc.php and include/staff/viewticket.inc.php.

Cheers,

ggbig

Thanksamillion!

needleboy

Hi Peter,

Thanks for the answer, but I must to ask you for a liitle help in modifying these files.

Thanks,

Marko