Where do I set the signature?

queen

I got v1.6.rc2 installed today. Woo Hoo!

However, I see in the email templates

a thing for the signature

'%signature'

But where do I set that signature?

when replying to tickets, I have the choice of

none or department

where do I get the choice of staff signnature?

my signatures are not showing up to the users

thanks,

Christina

4ice

Hi Christina,

You can set signatures for each department and also staff members have signatures. You can access the first by going to the Admin Panel and then to the Department or Staff tab. Select a department or staff member and you can set it's signature.

Hope that this helps.

queen

signature in replies

Your answer was very helpful, thanks!

I see how to set the department signature now

BUT, when my staff does a reply, they do not get the choice

to select their own signature.

The staff only has the choice of 'none' or 'department'

how do I change that so the radio button will give a choice of 'staff'

thanks!

peter

Queen,

Thank you for pointing out the issue. I had an option under Myaccount -> preference to enable the feature ( auto-appending) but I ended up deciding to give staff a choice. Unfortunately I did not changed the code!

For a temp fix you need to edit include/class.staff.php

Change

function appendMySignature(){

return ($this->signature && $this->udata)?true;

}

function appendMySignature(){

return $this->signature?true;

}

queen

works great!

I made that change to the php source code and it works great!

(if only I could get the email piping to work....ugh)

:) Christina

maknet

Your answer was very helpful, thanks!
I see how to set the department signature now
BUT, when my staff does a reply, they do not get the choice
to select their own signature.
The staff only has the choice of 'none' or 'department'

Hi there,

I'm a little confused. Does this mean there are "department" signatures and "staff" sigs? And if so, where can i edit the dept sig? I tried looking but i must be blind.

And i'm also assuming this is my issue on why the sig isn't showing up? Is it defaulting to a department signature or something?

Thanks!

Lawrence

Kelli

Yes, youc an have department signatures and individual staff signatures. To edit the department signatur,e go to Admin Panel > Departments, click on the department name whose signature you want to edit. It's in there.

maknet

Ah, i see it, thanks!

I was clicking on the middle link (e-mail address) instead of the actual department name.