Mail issue, OsTicket keeps sending emails within server.

myuserid

This issue may be my server setup I dont really know.

My domain is setup so my website is directed to one server and email is sent to another, so if my email server is down my clients can access my site and vise versa.

When a support ticket is opened the email to the client is sent but osticket tries to send the email to the admin to the email account on the same server as my site, which of course it cant as the email account is located on another server.

Is there a way to configure osticket so it sends both emails to the client and admin to an external server?

Thanks in advance.

zalez

osTicket doesn't deal with choosing where to send emails. It uses the settings you gave it, and then it uses the mail function to send out the mail. If your web server doesn't have your email server on it and servicing your domain, then I would guess you have a MX record messed up somewhere. My web server is separate from my email server.