emails are not sent..

darkkean

a newbie help please..

i successfully installed the osTicket here: http://iconline.110mb.com/support(http://iconline.110mb.com/support)

and I tried to create a test ticket using two different email address, but

the problem is, after the ticket was created, the Ticket ID was not sent to the client's email address for its status later on. I i checked the Staff Panel, and the ticket was actually created successfully. All working well but emails are not sending both client and staff.

How will i fix this one? Please help.. thanks a lot!

jpowers40828

Can you run a simple mail() script on your server?

darkkean

how to do it?

im sorry but i am not aware on how to do it. :(

jpowers40828

create a test.php file and upload it to your server with the following

mail("recipient@you.com", "test email", "yay my server sends mail", "From you@you.com\r\n");

darkkean

i created the file..

it can be found here:

http://iconline.110mb.com/support/test.php(http://iconline.110mb.com/support/test.php)

but nothing happened..

the page just flashed the texts.. :

Corey

i created the file..
it can be found here:
http://iconline.110mb.com/support/test.php(http://iconline.110mb.com/support/test.php)
but nothing happened..
the page just flashed the texts.. :

Did you add PHP tags?

<?php

mail("recipient@you.com", "test email", "yay my server sends mail", "From you@you.com\r\n");

?>

Free plans from http://www.110mb.com(http://www.110mb.com) don't offer the PHP mail function.

slinky

Hmmm... this isn't working either for me. I also used a test echo statement to make sure it was executed. Typical sendmail works for me in other scripts on this site and I'm trying to figure out why this one doesn't work either. Here is what mine looks like"

<?php

mail("myaccount@mysite.com", "test email", "yay my server sends mail", "From anotheraccount@mysite.com\r\n");

echo "mail sent";

NOPE, I spoke too soon. The sendmail works fine as above. It just took a while to get it there.

slinky

Actually I stand corrected. It works perfectly on another server but not from the server I sent mail from. That server has a virtually identical setup and I'm not sure what could be preventing the server from sending the emails properly - anyone have an insight?

jpowers40828

You did miss the colon after From:

But if the mail function isnt working you should change the php install to include mail.

slinky

You did miss the colon after From:
But if the mail function isnt working you should change the php install to include mail.

I'm trying to understand - how can my other scripts send out but not this one? The others use general send mail and don't use smtp. What module is this script using?

jpowers40828

This led me to believe you were running things on different servers.