Newbie Install Help

book_geek

Hi,

I've been asked to look into setting up OS Ticket for our organization and I have no idea where to start.

First problem... we're a winblows 2003 / XP shop.

I've managed to setup apache 2.2 on a test box, but have no idea where to put the OS Ticket files.

Can someone provide me with a simple OS Ticket step by step for newbies?

Thanks

4ice

With only Apache installed you won't get far. You will also need to install MySQL.

Perhaps you can take a look at Xampp (http://www.apachefriends.org/en/xampp.html(http://www.apachefriends.org/en/xampp.html)). This is very easy to install and comes with apache and mysql.

If installed, go to http://localhost(http://localhost) and use phpMyAdmin to create a new database for osticket (write down the database name, user and password).

When the empty database is created you need to create a directory in C:\xampp\htdocs\ (depends on your installation path of course). For example:

C:\xampp\htdocs\support\

In this directory you can copy all the files from the upload folder included in the osTicket download.

Now go to http://localhost/support(http://localhost/support) and follow the osTicket installation steps.

Since I wrote this out of my head, I'm not sure if I covered everything. But basicly you first need to install a webserver and MySQL (Xampp does both) and then you can install osTicket.

Good luck.