Ticket Print View

zalez

Here is a print view for single tickets.

The following edits will be in /include/staff/viewticket.inc.php

Note: I have included a line or two in front and behind my mod.

Around line 30

<td colspan=2 class="msg">

Ticket #<?=$ticket->getExtId()?> <a href="tickets.php?id=<?=$id?>" title="Reload"><span class="Icon refresh"> </span></a>

<?php if (basename($_SERVER) != "print.php"){ ?><a href="print.php?id=<?=$id?>" title="Print View" target="_blank"><span style="background-image(images/icons/printer.png); padding-left;"> </span></a>

<?php } //PRINT MOD ?>

</td>

Around line 250

<tr> <td align="center">

<?php if (basename($_SERVER) != "print.php"){ ?>

<div class="tabber">

Around line 449

<?}?>

</div>

<?php } //end print.php if statement MOD printview?>

</td>

</tr>

Also, copy and paste the following code in a new file and call it print.php and place it in the /scp directory.

print.php

<html>

<head>

<meta http-equiv="content-type" content="text/html; charset=UTF-8">

<title>osTicket :: Staff Control Panel</title>

<link rel="stylesheet" href="css/main.css" media="screen">

<link rel="stylesheet" href="css/style.css" media="screen">

<script type="text/javascript" src="js/scp.js"></script>

</head>

<body>

<?php

require('staff.inc.php');

require_once(INCLUDE_DIR.'class.ticket.php');

$ticket=null; //clean start.

//LOCKDOWN...See if the id provided is actually valid and if the user has access.

if(($id=$_REQUEST?$_REQUEST:$_POST) && is_numeric($id)) {

$deptID=0;

$ticket= new Ticket($id);

if(!$ticket or !$ticket->getDeptId())

$err='Unknown ticket ID#'.$id; //Sucker...invalid id

elseif(!$thisuser->isAdmin() && (!$thisuser->canAccessDept($ticket->getDeptId()) && $thisuser->getId()!=$ticket->getStaffId()))

$err='Access denied. Contact admin if you believe this is in error';

if(!$err && $ticket->getId()==$id)

require_once(STAFFINC_DIR.'viewticket.inc.php');

}?>
</body>
</html>

Also, included is an icon, place it in /scp/images/icons. It is named printer.png.txt because it would not attach. Get rid of the .txt extension after you download it.

The only thing I would change with this mod, is this should probably use it's own css file versus using the ticket css.

[printer.png.txt](https://forum.osticket.com/assets/files/migrated/f/66b9da7c61547e95457d3877da7b38f.txt)

micro3d

Works PERFECT!

I can even make a custom viewtickets.inc.php now to change some of the alignment and the formatting and exclude fields (like the Action Boxes) that I dont need

zalez

Works PERFECT!
I can even make a custom viewtickets.inc.php now to change some of the alignment and the formatting and exclude fields (like the Action Boxes) that I dont need

That's awesome. If you do make a custom viewtickets.inc.php, please share :) .

theq

hey there ive been trying to get this to work but no luck any chance i could take a look at your (viewticket.inc.php) to see where i went wrong ?

Thanks :)

zalez

Which part are you having issues with? Did you get the icon added for printing? I would post my file but I am not at work. I can next week though.

Bryte

Hi,

I did also the changes without result. Can you post the files please?

Thanks

mihamil

trouble displaying printer icon

Be sure to set the proper permissions to the new print.php file and the printer.png file to allow them to be seen. I was experiencing similar issues and that was the problem.

zconkle

I am having an issue when I print. The backgrounds and shading do not print so it turns out printing all text with nothing to seperate everything. its just plain text. how can i make it print the backgrounds behind the text?

Thanks

Zane

Deep_CuTz

Easy!

Thanks man, works like a charm! :)

Nemtech

hey there!

i`v realy big problem!

i changed my osTicket language! i mean i translated it!

i installed this printing script and its worked perfect..

but there is a big problem and thats! when i view a ticket thats ok and Right2Left, when i push print button, in my view page everything is left to right! and i want to make it same as ticket view (Right2Left)

another problem! i cant print backgrounds etc etc..

how i can fix it? first problem is realy important =/

raygorcha

In print.php add following after :

Line 5:

It will print exactly displayed on screen.

hey there!
i`v realy big problem!
i changed my osTicket language! i mean i translated it!
i installed this printing script and its worked perfect..
but there is a big problem and thats! when i view a ticket thats ok and Right2Left, when i push print button, in my view page everything is left to right! and i want to make it same as ticket view (Right2Left)
another problem! i cant print backgrounds etc etc..
how i can fix it? first problem is realy important =

masino_sinaga

How about this:

This will make the tab in printpreview (screen) works exactly as the previous/real one. I am not sure if the tabs work also on the printer printout.

Best regards,

Masino Sinaga

carozibert

Hi,

I have the same issue.

Only print text.

I am having an issue when I print. The backgrounds and shading do not print so it turns out printing all text with nothing to seperate everything. its just plain text. how can i make it print the backgrounds behind the text?
Thanks
Zane

slashdot

first thanks for the mod!

But I have a problem..

On the print page it shows me only the internal notes but not the ticket thread.

More precisely: 'Ticket Thread' is there and I can click it but nothing happens :(

Could it be a problem I installed these two mods?

(Add #Post, SenderName, Time Duration in Each Message)

(Next/Previous Ticket)

In addition:

Around line 250
<tr> <td align="center">
<?php if (basename($_SERVER) != "print.php"){ ?>
<div class="tabber">

in my file it's around line 335. It's not a big deal but :

Any suggestions?

Thanks

slashdot

fixed the problem..sometimes it could be that easy ;)

in /scp/php I added

require_once(INCLUDE_DIR.'class.duration.php');

after

require_once(INCLUDE_DIR.'class.ticket.php');

maybye you will include that in the first post for the 'duration-MOD-people'

Cheers

slashdot

original post

After a while I had the great idea to check the apache error log ;)

PHP Fatal error: Class 'Duration' not found in /srv/www/testsupport/upload/include/staff/viewticket.inc.php on line 248, referer: http://xxxx/testsupport/scp/tickets.php?id=25(http://xxxx/testsupport/scp/tickets.php?id=25)

my line 248 in vietickets.php

//get messages

$sql='SELECT msg.msg_id,msg.created,msg.message,count(attach_id) as attachments FROM '.TICKET_MESSAGE_TABLE.' msg '.

' LEFT JOIN '.TICKET_ATTACHMENT_TABLE." attach ON msg.ticket_id=attach.ticket_id AND msg.msg_id=attach.ref_id AND ref_type='M' ".

' WHERE msg.ticket_id='.db_input($id).

' GROUP BY msg.msg_id ORDER BY created';

$msgres =db_query($sql);

$i=1;

while ($msg_row = db_fetch_array($msgres)) {

if ($i!=1) {

$dateend = $msg_row;

} else if ($i==1) {

$datebegin = $msg_row;

$firstdate = $datebegin;

$dateend = $msg_row;

}

$lastdate = $dateend;

$datediff = new Duration($datebegin,$dateend); //line 248

$resultdiff=$datediff->Duration($datebegin,$dateend);

$datebegin = $dateend;

?>

It's strange because the duration-mod works well..

Any ideas?

BillyHotchkiss

ViewTickets file

Any chance there's a ViewTickets.php file with this in it?

EBSNetworks

Thought I would bump this and ask if anyone has a modified file for us less talented in php? Strike that.........for us that have no talent in php.

Thanks in advance.

masino_sinaga

@[deleted],

fixed the problem..sometimes it could be that easy ;)
in /scp/php I added
require_once(INCLUDE_DIR.'class.duration.php');
after
require_once(INCLUDE_DIR.'class.ticket.php');
maybye you will include that in the first post for the 'duration-MOD-people'
Cheers
slashdot

It is very funny that you said I did not include that require_once statement. That step has been included since I sent the post about the modification you mentioned that day.

You can compare the date of your post and the date of that my post:

http://www.osticket.com/forums/showpost.php?p=7503&postcount=3(http://www.osticket.com/forums/showpost.php?p=7503&postcount=3)

Please, please, and please... I suggest you before writing a statement on this forum, take a look at carefully and check and re-check all of the instruction on that MOD. Thanks.

Cheers!

Sincerely,

Masino Sinaga

bhoward

Works for staff, but not clients

Thanks for posting it; it works great!

But I do have a question: how can I get this to work on the client side? Suppose a client wants to print their own ticket?

PRedmond

Open include/client/header.inc.php, and find:

<link rel="stylesheet" href="./styles/main.css" media="screen">

<link rel="stylesheet" href="./styles/colors.css" media="screen">

below that, insert:

<link rel="stylesheet" href="./styles/main.css" media="print">

<link rel="stylesheet" href="./styles/colors.css" media="print">

Print preview, and see what you think.

If you want more control over what the printed ticket looks like, you can copy styles/main.css and styles/colors.css perhaps to styles/mainPrint.css and styles/colorsPrint.css, update the links to them, and then edit the css. It means that you can completely change the way the printed tickets look, without affecting the online tickets.

I have not done this with my osTicket sites in the past, but it is something I think I will do! The main thing I will use it for is to hide the ticket ID on the printed ticket. By changing include/client/viewticket.inc.php so

<tr><td colspan=2 width=100% class="msg">Ticket #<?=$ticket->getExtId()?>

becomes <tr><td colspan=2 width=100% class="msg"><div id="ticketID">Ticket #<?=$ticket->getExtId()?> </div>

and using display: none; in the print css, the printed ticket will not include the ticketID. This means that if the users leaves the printed copy somewhere, noone will be able to log into their account and view their previous tickets!!