Blank Page after Initial Install Screen: Page 2

Blank Page after Initial Install Screen

ydonkoh

I just made all the suggested changes and still nothing. I will try to debug it line by line and see where the problems is.

jpowers40828

I noticed another sql problem in osticket.sql.

I've attached the changed file.

[osticket.zip](https://forum.osticket.com/assets/files/migrated/c/376ff8821949626c995a37b7ebaa665.zip)

zreyes

I'm having the same issue?

I'm having the same issue? I have done all the steps posted and get the black screen after setup....

grover66

Had the same problem as the rest of you... couldn't seem to figure out why I would get a blank screen after clicking submit on the installation page.

I am installing 1.6 r4 on a CentOS 5.2 server.

Finally realized I didn't have php-mysql installed.

yum install php-mysql

It worked after that.

Cheers!!

tai-lun

I have tried all of the above, except the downloading the revised zip file because I wasn't registered. I still get a blank page after trying to install.

the values of ostconfig.php don't seem to change. I've set permission to everyon with full control. I am using apache 2.2, php5 and mysql4.1.

I've started fresh again in the hopes that there was something I missed.

if anyone can help I would appreciate it

tai-lun

correction

I just tried the osticket.sql file and still no go

plinkykev

PHP add on?

Hi,

I was having the same issue too, and realised that the MySQL add-ins were not loaded in PHP (i'm using Windows).

Re-Ran the PHP installer, choosing the CHANGE option. Added MySQL in the EXTENSIONS section. It then proceeded to add in the required new files and the install finished.

Next, added the extension=php_mysql.dll to the php.ini file, and rebooted the machine.

Now when I run the setup, it goes to the next screen - yay!

Hope this helps - always the basic things...

edarne11

perfect! thanks plinkykev! Reran php install and choose change then added mysql extension and reset Microsoft IIS. I checked my php.ini but already had the extension entry at the bottom of the file.

mogambo

nevermind - figured it out - needed php-mysql installed.

Thanks anyways everyone.

Gavin

Confirmed again. Had the same blank screen after the install page. Installing the mysql extension for php fixed the issue.

For those running ubuntu like me, the package is installed with:

sudo apt-get install php5-mysql

viraths

changeto in php.ini file and restart all servicesshould work.

ruhamah

Thank you viraths that solved my problem.

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