Incorrect Time

zalez

I have noticed that when posting a new ticket or adding comments, the time is 5 hours off. If I go to the admin panel to look at the time and date format, the time displayed to the right is correct. And in my other scripts the time is correct also. The default time zone is set correctly in osticket. Any thoughts?

zalez

I did check the database and the correct time is being inserted. I will start to look at the script that outputs the tickets and see if I can find what is making the time wrong.

zalez

Found the issue:

function userdate($format,$gmtime) {

return Format:($format,$gmtime,$_SESSION,$_SESSION);

}

The sessions are empty so they must be getting destroyed somewhere.

azez

This will be obvious to experienced user of osTicket, but it took me a while to realize what was happening.

You can set the main time zone correctly, but the user that you are logged in as can cause serious confusion if the time zone is not set correctly. We setup a bunch of users all at once and I inadvertently didn't remember to set the time zone correctly on some of the users.

The result is that the user with the wrong setting sees all tickets with that time zone info off by X# of hours.

Hope that helps someone else!

peter

Thank you for the feedback - we need to add such info to the wiki.

eddiecsilva

fix?

I have the same problem in my instalation.

How i can fix this?

BNA

Incorrect Time Stamp reporting.

This will be obvious to experienced user of osTicket, but it took me a while to realize what was happening.
You can set the main time zone correctly, but the user that you are logged in as can cause serious confusion if the time zone is not set correctly. We setup a bunch of users all at once and I inadvertently didn't remember to set the time zone correctly on some of the users.
The result is that the user with the wrong setting sees all tickets with that time zone info off by X# of hours.
Hope that helps someone else!
:)

I have quintuple checked all user's time zone settings (we currently only have 3 users) as well as the "global" time zone under Admin Pannel>Settings. Each is set for the correct time zone. (-7 MTN (US&Can))

I checked my mySQL DB time zone settings and they are correct as well.

Yet the time stamps on my tickets are reporting incorrectly by -7 hours. I.E. Time really is 1200pm MTN but time stamp is reporting 500am.

I set the time zone (my preferences) under my user account for GMT 0.0 London and it shows the correct time for Arizona. We do not observe Daylight Savings time so that option is not checked.

What am I missing here? I believe I'm following azez's instructions correctly.

BNA

I have quintuple checked all user's time zone settings (we currently only have 3 users) as well as the "global" time zone under Admin Pannel>Settings. Each is set for the correct time zone. (-7 MTN (US&Can))

I checked my mySQL DB time zone settings and they are correct as well.
Yet the time stamps on my tickets are reporting incorrectly by -7 hours. I.E. Time really is 1200pm MTN but time stamp is reporting 500am.
I set the time zone (my preferences) under my user account for GMT 0.0 London and it shows the correct time for Arizona. We do not observe Daylight Savings time so that option is not checked.
What am I missing here? I believe I'm following azez's instructions correctly.

Any help is greatly appreciated...My boss is breathing down my back on this one.

EDIT:

I have also checked my php.ini and set it to the correct setting "America/Phoenix". This did not correct the problem. Any help at all would be appreciated.

wabashky

This is Old I know

I too am having the problem...we are GMT -10 (Hawaii) and all of our posts are showing 10 hours off. I have checked each user 2x and the global settings and everything is set to -10 GMT. I am using XAMPP BTW to host it on a server 2003 box and its time is correct as well. Can anyone help?

Kelli

Check your PHP and MySQL configurations and make sure they're using GMT and not the system time. If not, you'll either need to change those, or adjust time in osTicket accordingly, using the system time as your starting point to determine the offsets (which would most likely be 0).

regan

There are 2 timezone settings:

1. Admin > Settings

2. My Preference

Depending on what you have selected in BOTH of those it appears the time that's displayed will be different. I just realized that after trying to figure out the "daylight savings" option under both.