Does anyone know how I can disply on the support page my Icon rather than the default browser on my support osticket site ?

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Maybe I am missing something, but I'm not sure which icon you mean exactly.

Incon at the top nex to the http:// in the adress bar

Ah ok, that's not so difficult. Just search for "html favicon" in google and you get enough results.

If I'm right, you need an icon file called favicon.ico and place:

in the head section.

in which page will this be ? index.htm ? or witch file is this ?

I would like to do this for the osticket, where do I add this in in which php file ?

6 days later

I just managed to figure this out myself this is assuming that you have placed an image named favicon.ico in the root/images folder:

Edited Files:

/includes/client/header.inc.php

/includes/staff/header.inc.php

Open client/header.inc.php:

Find:

After add:

Open staff/header.inc.php

Find:

osTicket :: Staff Control Panel

After add:

Save both files.

Refresh.

Not sure why client only requires a ./ and staff requires a ../ but it does so make sure you do that.

Also doesn't really matter where you add the favicon line, so as long as it is located within the header.

thx will try this later today

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