Hi all,

I've searched the forums and used google to no avail, so here goes...my advance apologies if this has been asked and answered.

I'm a happy user of osTicket and am looking to deploy it on an offline network for in-house ticket tracking. The issue is, of course, that our internal emails aren't in the format osTicket is expecting.

Example: we use something along the lines of 'username@servername.company' which osTicket rightly tags as an invalid email address.

Is there a mod or workaround for this? I have manually edited the data in the database, but upon entering the scp, I fear this will be overwritten when and if some files are accessed.

Thanks in advance for any advice or pointers.

Regards,

-Ray

Are you worried about what format the emails are at all?

This will make it so you have to have 'username@servername.company'.

File: /include/class.validator.php

Line: 128

Find:

function is_email($email) {

return eregi("^+(\.+)*@+(\.+)*(\.{2,4})$",trim($email));

}

Replace with:

function is_email($email) {

return eregi("^+(\.+)*@+(\.+)*(\.+)$",trim($email));

}

If the format doesn't matter you can use:

Replace with:

function is_email($email) {

return true;

}