[MOD] Editable ticket fields!!!: Page 2

[MOD] Editable ticket fields!!!

jennythegreat

^^^^

Yeah, I second this - this mod is JUST what I was looking for! Thanks!

ts10

This is GREAT - except one problem I'm having! I fixed it to edit subjects. But, when I do, it deletes everything after a #. We have work orders that all have # in the subject.

so if I have "BLAKE BOSWELL WO # 4598" in the subject, it becomes "BLAKE BOSWELL WO" upon update.

any ideas??

Thanks!

BernardoCR

Add note when editing

Is there a chance that you show here how to make the following:

* Post an internal note when editing the ticket as this:

Sat, Apr 18 2009 9 - posted by User

"E-mail changed from email@email.com to another@email.com by who changed.

Thank you.

By the way, very nice mod.

tompangborn

Not sure how ...

... your relationship with SLMHC is going but I've got some man love for you.

Thanks for the MOD, worked perfectly!

Tom

masino_sinaga

Solution for phone number starts with "0"

This is a very cool feature - thank you!
One issue: When I change the phone number and the number starts with "0" - the "0" is getting removed when I open the ticket again. Why?

This is the solution:

http://www.osticket.com/forums/showthread.php?t=2034(http://www.osticket.com/forums/showthread.php?t=2034)

Best regards,

Masino Sinaga

evilgrrrl666

Great mod, thanks a ton!

Just one little question, I've added a whole lot of additional ticket fields for my company website, and I was able to successfully add editing functionality for all the text fields, however it doesn't work if it's a drop down list.. Any idea what I should change?

I've added the code for the extra fields in both ajax_editticket.php and viewticket.inc.php but upon clicking on the edit icon for a drop down list, nothing happens.

masino_sinaga

Edit permission only for admin

.. but I don't understand the permissions enough (and at this point don't care) to say it's absolutely positively as secure as can be.

Try this MOD below to give edit permission only for user/staff with Admin level.

FIND:

<td width=50% valign="top">

<table align="center" class="ticketinfo" cellspacing="1" cellpadding="3" width="100%" border=0>

<tr>

<th>Name:</th>

<td><input type="text" name="name" size="30" value="<?=Format:($ticket->getName())?>" id="name" /><a href="javascript(<?=$id?>,'name')"><img src="../images/icons/ticket_edit.gif" /></a></td>

</tr>

<tr>

<th>Email:</th>

<td><input type="text" name="email" size="30" value="<?=$ticket->getEmail()?>" id="email" /><a href="javascript(<?=$id?>,'email')"><img src="../images/icons/ticket_edit.gif" /></a></td>

</tr>

<tr>

<th>Phone:</th>

<td><input type="text" name="phone" size="30" value="<?=$ticket->getPhone()?>" id="phone" /><a href="javascript(<?=$id?>,'phone')"><img src="../images/icons/ticket_edit.gif" /></a></td>

</tr>

REPLACE WITH:

<td width=50% valign="top">

<table align="center" class="ticketinfo" cellspacing="1" cellpadding="3" width="100%" border=0>

<tr>

<th>Name:</th>

<?php if ($thisuser->isadmin()) { ?>

<td><input type="text" name="name" size="35" value="<?php echo Format:($ticket->getName())?>" id="name" /><a href="javascript(<?php echo $id; ?>,'name')"><img src="../images/icons/ticket_edit.gif" /></a></td>

<?php } else { ?>

<td><?php echo Format:($ticket->getName()); ?></td>

<?php } ?>

</tr>

<tr>

<th>Email:</th>

<?php if ($thisuser->isadmin()) { ?>

<td><input type="text" name="email" size="35" value="<?php echo $ticket->getEmail()?>" id="email" /><a href="javascript(<?php echo $id; ?>,'email')"><img src="../images/icons/ticket_edit.gif" /></a></td>

<?php } else { ?>

<td><?php echo Format:($ticket->getEmail()); ?></td>

<?php } ?>

</tr>

<tr>

<th>Phone:</th>

<?php if ($thisuser->isadmin()) { ?>

<td><input type="text" name="phone" size="30" value="<?php echo $ticket->getPhone()?>" id="phone" /><a href="javascript(<?php echo $id; ?>,'phone')"><img src="../images/icons/ticket_edit.gif" /></a></td>

<?php } else { ?>

<td><?php echo Format:($ticket->getPhone()); ?></td>

<?php } ?>

</tr>

Hope this is helpful.

Best regards,

Masino Sinaga

TEMHOTA

Minor changes:

in /scp/ajax_editticket.php add echo "$field"; after db_query($sql);

and replease scp/js/ajax_edittickets.js by this:

/**

/* This amazing script sends a GET request to update a ticket field.

/* <USERMENTION username="author">@author</USERMENTION> webPragmatist

**/

function editTicket(ticketId, ticketField)

{    Http.get({
        url: "ajax_editticket.php?id="+ticketId+"&field="+ticketField+"&value="+document.getElementById(ticketField).value,
                callback: editCallback
    }, ticketField);
}function editCallback(httpReq)
{ if (httpReq.readyState == 4) {
    if(httpReq.status != 200) {
        alert("Field update failed: "+httpReq.statusText);
    } else {
        alert("Field "+httpReq.responseText+" updated");
    }
 }
 return true;
}

This code notify about successful update only if it success and report error if not.

BernardoCR

Show changing information

Is there a chance that you show here how to make the following:

* Post an internal note when editing the ticket as this:

Sat, Apr 18 2009 9 - posted by System

"E-mail changed from email@email.com to another@email.com by who changed."

Sat, Apr 18 2009 9 - posted by System

"Name changed from 'name' to 'another name' by who changed."

Thank you.

rogden21

Troubleshoot

Anymore ideas on how to troubleshoot. I would love for this mod to work, but can't seem to see where it is failing.

I modify the field, click the icon, get the message about the update, but it does not update the data. Please help. I've tried the above troubleshoot, but nothing seems to happen.

I've updated my Javascript to give me an error message if the update is not successful and I get:

"Field updated failed: Internal Server Error

ozkr

i have the same problem.

the last script just let me modifi 2 fields i dont know why.

i just change that

/**

/* This amazing script sends a GET request to update a ticket field.

/* <USERMENTION username="author">@author</USERMENTION> webPragmatist

**/

function editTicket(ticketId, ticketField)

{    Http.get({
        url: "ajax_editticket.php?id="+ticketId+"&field="+ticketField+"&value="+document.getElementById(ticketField).value,
		callback: editCallback
    }, ticketField);
		alert("Field "+ticketField+" updated.");
}function editCallback(ticketField)
{	return true;

}

rogden21

Still an Error

I'm not sure why, but the fields are still not updating. I assume that the script is not speaking with the database correctly.

Anyone have an idea on how to fix this problem.

rogden21

Got it to Work

I had to change my scp\ajax_editticket.php

line ~3

From:

<?php

require('../staff.inc.php');

To:

<?php

require('staff.inc.php');

This removes the directory so it looks for the file in the scp folder.

seanwilsen

... I was able to successfully add editing functionality for all the text fields,....

What exactly did you change?

Thanks.

BernardoCR

Show to which e-mail the message has been sent

Hello,

I have added this mod to my osticket system, but I need to know to wich e-mail address the message has been sent.

For example, on the reply, the title of the reply should appear:

Sun, Jan 10 2010 6 - Replier - Sent to e-mail@provider.com

It's important that the e-mail shown is the e-mail set when the message was posted, and not the latest e-mail address set on the ticket.

Thank you.

ozkr

I create a mod for rc4

http://osticket.com/forums/showthread.php?t=2540(http://osticket.com/forums/showthread.php?t=2540)

mazost

Looking over it and what he said. I wouldn't feel safe using this in my opinion

shobazee

I installed the mod, it says it updates the section, but doesn't change anything.

webPragmatist

I create a mod for rc4
http://osticket.com/forums/showthread.php?t=2540(http://osticket.com/forums/showthread.php?t=2540)

Thanks ozkr.

I hope everyone is still having some success with this MOD. Most of my MODs were to hopefully get the ball rolling for the developers of OST to integrate them into the system. Unfortunately I don't think the ball has been rolling any faster :(

No offense to the creator(s) of OST as I'm sure we have better things to do than maintain a customer service piece. Without a doubt we still use OST but it most likely needs a revamp from the start. One of these days I'll get around to forking OST but in the meantime I suppose we are still stuck hacking it to do what we want.

Cheers!

geenadavis

Glad to hear that the MOD is working for you. It sounds like the number may be stored as an integer in the DB. I'll check this and make a MOD for that too.

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