[MOD] Show "Assigned To" in Ticket View: Page 7

[MOD] Show "Assigned To" in Ticket View

claudiocerda

I just went and installed a fresh install of osTickets 1.6ST and then rewrote my HowTo article. I also made a zip file of the files needed for this mod alone.
I then went and did a couple of searches and had no problems.
File is attached - updated code is at:
http://sudobash.net/?p=158(http://sudobash.net/?p=158)

Works great!!!! thanks!!!

m450n

I just went and installed a fresh install of osTickets 1.6ST and then rewrote my HowTo article. I also made a zip file of the files needed for this mod alone.
I then went and did a couple of searches and had no problems.
File is attached - updated code is at:
http://sudobash.net/?p=158(http://sudobash.net/?p=158)

OMG... lifesaver of a file!!!

arnst19

needed this so bad, and it works great even being 3 years old. thanks

ecastedo

webPragmatist, I have added all you code, but I have a problem, in the fiel assigned, even when the ticket is assigned to someone it stills showing "Not assigned" how can i fix it.

Follow the tickets.inc.php part that I believe is realted to it.

class="Icon <?=$flag?>Ticket" title="<?=ucfirst($flag)?> Ticket" <?}?>

href="tickets.php?id=<?=$row?>"><?=$subject?>

<?=$row?" ":''?>

<?=Format:($row,30)?>

Addition by webPragmatist

<?=($row) ? $row : 'Not assigned';?>

End addition by webPragmatist

;"><?=$row?>

<?=Format:($row,22,strpos($row,'@'))?>

scottro

ecastedo,

Webpragmatist no longer maintains this MOD. I have taken over this MOD, see my full code here: http://sudobash.net/?p=158(http://sudobash.net/?p=158)

ecastedo

Hello Scott, how are you, I have also tried your files, but did not worked, I do not know why, maybe you could help me.

I'm using a osticket with translation call, osticket-reload.com so maybe the files are a little different.

when I install your files the tables dissapear I will try again today to see, what happen, I have only copy the complete file.

ecastedo

osticket reload tickets.inc.php

Scott follow my original ticket.inc.php file

[include staff tickets.inc.zip](https://forum.osticket.com/assets/files/migrated/f/676c8c4c577a32df4e0ac4b21307517.zip)

scottro

Hello Scott, how are you, I have also tried your files, but did not worked, I do not know why, maybe you could help me.
I'm using a osticket with translation call, osticket-reload.com so maybe the files are a little different.
when I install your files the tables dissapear I will try again today to see, what happen, I have only copy the complete file.

ecastedo,

Yes the reloaded fork has alot of changes in every single file (I've worked with it recently quite a bit). If you want to send me ALL of your files in a zip and a copy of your database (or at least just the structure) then I can install it on my test server and see whats going wrong for you. It won't be super soon though as I'm currently working on a commercial MOD for someone so that takes priority. I could probably get to it sometime next week.

axiscars

Remove this old post & Replace with new one

After following pragmitists MOD & doing all the code changes, plus all the extra's added then..

STILL NOT WORKING .!

OH but at end of post.. !!!!

This dosen't work go here,

Crap when You have editted it all.. then don't know where you are..

BLOODY BRILLIANT !! NOT !!!

axiscars

Fantastic MOD by Scott

Scott Rowley , I applaud you, excellent , Work..

GOD I wish i had read all the way through & GOT YOUR MOD FIRST ..

Took me few minutes, after following orginal topic.. For 3 Hours got no where..

Then your MOD was fantastic.. well done

Cheers,

kaj

fireballbrady

assigned to blank

Hey I love the concept, and I may be failing due to other mods, but I entered the last option you placed (as my implementation was also showing unassigned) and now assigned to is blank.

any ideas?

fireballbrady

stighe

Query Returned 0 results

I have followed the above steps (very easy to follow) but I am now getting the "Query returned 0 results." even though it shows there should be 4 tickets open.

scottro

I have followed the above steps (very easy to follow) but I am now getting the "Query returned 0 results." even though it shows there should be 4 tickets open.

Which "above steps" did you use?

These?

http://sudobash.net/osticket-assigned-to-column(http://sudobash.net/osticket-assigned-to-column)

mathesonian

Hey I love the concept, and I may be failing due to other mods, but I entered the last option you placed (as my implementation was also showing unassigned) and now assigned to is blank.
any ideas?
fireballbrady

I have this same problem. I think one of my other mods is causing the problem but I have no idea which one.

stighe

Fixed

Hi,

I was able to fix it. Thanks

scottro

I have this same problem. I think one of my other mods is causing the problem but I have no idea which one.

The column should have a blank assigned to unless it's actually assigned to someone. This makes it easier to just glance down the column and see what tickets are assigned and which still need to be assigned. Throwing a word in there like "Unassigned" just makes it more difficult to read through.

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