[MOD] Staff Panel Refresh with Countdown

webPragmatist

Below is code to allow a small countdown text below the "Refresh" button and also refresh the page in /scp/tickets.php. It's tested in IE7 & FF3 but I'm sure it works in others.

/scp/js/refresh.js (Created)

var refreshTime=30;

function refreshCountDown()

{	refreshTime--;
	if (refreshTime <=0)
	{
		clearTimeout(counter)
		window.location.reload()
		return
	}
	document.getElementById("refreshText").innerHTML=refreshTime+" secs"
	counter=setTimeout("refreshCountDown()", 1000);
}function refreshInit()
{	document.getElementById("refreshText").innerHTML=refreshTime+" secs"
	refreshCountDown()
}

window.onload=refreshInit

/include/staff/tickets.inc.php (Modified)

~ Line 310

<a href="tickets.php"> <img src="images/refresh.gif" alt="Refresh" border=0></a>

Refresh Countdown addition by webPragmatist

<p id="refreshText" style="height: 10px; margin-left: 220px;"></p>

End Refresh Countdown addition by webPragmatist

/include/staff/header.inc.php (Modified)

~ Line 18

<script type="text/javascript" src="js/autolock.js" charset="utf-8"></script>

<?}?>

Refresh Countdown addition by webPragmatist

<?

if (empty($_GET) || array_key_exists('sort', $_GET) && array_key_exists('order', $_GET))

{?>

<script type="text/javascript" src="js/refresh.js" charset="utf-8"></script>

<? } ?>

End Refresh Countdown addition by webPragmatist

It seems this might break aprovals?

Check out (http://osticket.com/forums/showthread.php?p=13674#post13674)

SLMHC

Any chance we can get approximate line #s to add/replace these with?

________

(teen videos)

webPragmatist

I actually have the wrong file listed to edit. I fixed it in the original post.

Enjoy!

SLMHC

Can you add a screen cap of what is actually supposed to look like? I made the changes above and nothing is happening. All that I see is an extra line break below the refresh button, no actual text.

(My screencap)

edit: the page does not refresh either.

________

(Yamaha VMX1200)

SLMHC

Got it working. I removed this line:

<? if(($_SERVER == '/scp/tickets.php') || ($_SERVER == '/scp/index.php')){ ?>

and the page refreshes.

________

(jugallette)

webPragmatist

Got it working. I removed this line:
<? if(($_SERVER == '/scp/tickets.php') || ($_SERVER == '/scp/index.php')){ ?>
and the page refreshes.

Well the reason that line is there is so the rest of the ticket pages don't refresh. I'll attach my include tomorrow morning for you.

SLMHC

hmmm...well that would be good to have, but for some reason it didnt work for me. i'll try to wait patiently for your reply ;)

________

(sc2 replay)

webPragmatist

hmmm...well that would be good to have, but for some reason it didnt work for me. i'll try to wait patiently for your reply ;)

I made some updates to all three files. You may have had an open comment code in tickets.inc.php which was my fault.

Also, I added another line to header.inc.php for you to search for and find where you need to add my code.

If you are still having trouble PM me your code.

SLMHC

you code still doesn't work for me so I took some time to snoop at it some more.

I changed the header.inc.php to:

Refresh Countdown addition by webPragmatist

<? if (($_SERVER == '/scp/tickets.php') || ($_SERVER == '/scp/index.php')) ?>

<? { ?>

<script type="text/javascript" src="js/refresh.js" charset="utf-8"></script>

<? } ?>

End Refresh Countdown addition by webPragmatist

________

(full melt hash)

webPragmatist

you code still doesn't work for me so I took some time to snoop at it some more.
I changed the header.inc.php to:
Refresh Countdown addition by webPragmatist
<? if (($_SERVER == '/scp/tickets.php') || ($_SERVER == '/scp/index.php')) ?>
<? { ?>
<script type="text/javascript" src="js/refresh.js" charset="utf-8"></script>
<? } ?>
End Refresh Countdown addition by webPragmatist

And removing the "if" like:

<script type="text/javascript" src="js/refresh.js" charset="utf-8"></script>

Works?

SLMHC

Yeah removing the if statement makes it work.

________

( herbalire vaporizer review)

webPragmatist

Yeah removing the if statement makes it work.

Is your scp in a "/scp/" directory. Like tickets.mysite.com/scp/?

Please replace header.inc.php I have changed one portion of the if statement to allow /scp/.

Basically what the if statement is doing is checking to make sure that the refresh.js is only loaded if

a) Your browser is pointed at /scp/tickets.php

b) Your browser is pointed at /scp/index.php

c) Your browser is pointed at /scp/

Granted it also ignores addresses like /scp/tickets.php?id=168.

One thing you can do is try to echo the variable $_SERVER in tickets.php and figure out what you need to do from there to make the if statement work.

SLMHC

I access it via http://webaddress/servicedesk/scp(http://webaddress/servicedesk/scp).

The echo outputs "/servicedesk/scp/tickets.php"

________

(starcraft II replay)

webPragmatist

I access it via http://webaddress/servicedesk/scp(http://webaddress/servicedesk/scp).
The echo outputs "/servicedesk/scp/tickets.php"

Ahah,

Well simply replace:

<?if (($_SERVER == '/scp/tickets.php') || ($_SERVER == '/scp/index.php') || ($_SERVER == '/scp/')){?>

with

<?if (($_SERVER == '/servicedesk/scp/tickets.php') || ($_SERVER == '/servicedesk/scp/index.php') || ($_SERVER == '/servicedesk/scp/')){?>

I'll figure out a better way to dynamically add the refresh.js and post it when I have some time.

saaiber

Can you add a screen cap of what is actually supposed to look like? I made the changes above and nothing is happening. All that I see is an extra line break below the refresh button, no actual text.
(My screencap)
edit: the page does not refresh either.

I see in your screenshot that you have added last updated by.....

Did you find this mod here? Or can you give me the mod instructions to do this? I'd really like this one and would install this on my helpdesk too. :)

@[deleted]

Thank you for this great mod, it works like a charm on my helpdesk.

Grtz,

Nic

SLMHC

Ahah,
Well simply replace:
<?if (($_SERVER == '/scp/tickets.php') || ($_SERVER == '/scp/index.php') || ($_SERVER == '/scp/')){?>
with
<?if (($_SERVER == '/servicedesk/scp/tickets.php') || ($_SERVER == '/servicedesk/scp/index.php') || ($_SERVER == '/servicedesk/scp/')){?>
I'll figure out a better way to dynamically add the refresh.js and post it when I have some time.

Arg. I should have figured that one out myself. Lazy sod!

Great mod, I vote for it to be included into the next release.

________

(smoke kills)

SLMHC

I see in your screenshot that you have added last updated by.....
Did you find this mod here? Or can you give me the mod instructions to do this? I'd really like this one and would install this on my helpdesk too. :)

Yeah there is. You can find it (here). @[deleted] wrote that one as well. These two mods should be included into the next release.

________

(Kawasaki A1)

SLMHC

I should add that this MOD is great for us M$ folx who use autocron to fetch email into the system. I have autocron set to fetch every 1 min and the page refreshes every 2 min.

________

(Suzuki RG500)

jpowers40828

My problem is that the osticket install is in a folder on the server, so the $_SERVER has the folder in first. In order to figure out what exactly it needed to be, I just added <? echo $_SERVER; ?> right after in the header file to find out exactly what it was looking for. Then changed the if statement to match that. Then it works!

webPragmatist

Glad to hear the mod is working well for you two.