newbie installation q

Sparklesperson

Ok, i set up my database, uploaded my files, and ran setup. It comes up with an error, but I'm sure I have the database set up and referenced correctly.

Here's my first question: in reconfiguring the config.php file permissions, what SHOULD they be set to? Could this be causing the "unable to connect" error I get?

I didn't know what to reset them to, so didn't. :(

I don't intend to hurt myself over this, just if I can do it for myself, would mean a lot.

Thanks in advance,

Patricia

peter

Sounds like db connection issue. May be invalid hostname? Some hosts do not use localhost as a valid hostname for example.

Sparklesperson

That was my first thought - so I called my hosting company (where the database is set up) and they gave me the correct hostname, so I'm 90% sure that part is correct. :)

peter

May be the port number?

To be sure you can create a test script...something like the code below;

$link = mysql_connect('hostname', 'user', 'password');

if (!$link) {

die('Could not connect: ' . mysql_error());

}echo 'Connected successfully';

mysql_close($link);To specify a different port use hostname

Sparklesperson

Got It!

Nope - I had the database NAME incorrect! Whoo hoo!

Thanks! Appreciate your speed!

Patricia

Sparklesperson

Next dumb Question.....

Now i think I have it set up correctly... how do I link in to it? I have it located at (http://EquineTeleseminar.net/helpdesk) ... which when I view, gives me a message that says "Sorry, we're offline" message.

Frustrating and useless.

Thanks in advance,

Patricia

peter

(http://EquineTeleseminar.net/helpdesk/scp)

Sparklesperson

Hmm. Now it goes to my Oops page.

Patricia

Sparklesperson

So I'm dislexic... it goes now.

:):):):)

Thanks.

Sparklesperson

Ok, my head hurts now...

Ok, so it now goes to SOMETHING when I go to http://EquineTeleseminar.net/helpdesk/scp(http://EquineTeleseminar.net/helpdesk/scp) - but that is just a login, which while I can login, and that's a good thing, it's not what I need my subscribers to visit if they have issues.

How do I get this thing "online"?

Patricia

peter

Client interface is not enabled. http://EquineTeleseminar.net/helpdesk(http://EquineTeleseminar.net/helpdesk)

Post-install guide http://osticket.com/wiki/Post-Install_Setup_Guide(http://osticket.com/wiki/Post-Install_Setup_Guide)

march23

email on Godaddy

Hello,

I am also trying to get OSTicket working on my website hosted by GoDaddy. I have OSTicket installed and can reach with the URL, however, I have not been able to get emails going either way.

Were you able to resolve this?

Thanks for any help / feedback you can give me.

Sparklesperson

outgoing works...

It sends me alerts when a ticket is opened. I haven't taken the time to sit down and figure out how to cxonfigure it so people can send an email to like "support@mydomain.com", although I want it to perform that for me.

Sparklesperson

Peter - thanks, I got it configured.