New Ticket Alert email does not arrive in Outlook.

KevinTheJedi

Oof, it does not appear you are using core osTicket. That screen looks off. Can you share screenshot of Admin Panel > Dashboard > Information? Also any mods/themes/etc.?

Cheers.

Sujeet9964

KevinTheJedi

Sujeet9964

Yea you are not using core.. at least not vanilla. So I cannot assist you. You need to use core, vanilla osTicket and retest. Reason being is the customized version you are using may very well be the cause of your issues. We need to confirm with core, vanilla osTicket to rule out issues arising from custom code.

Cheers.

Sujeet9964

I actually downloaded and installed a fresh official osTicket. I haven't made any changes to the core code. I only configured the normal SMTP, department, agent, and alert settings. Could you please let me know which customization you are referring to?

KevinTheJedi

Sujeet9964

Where did you download from because that UI is not vanilla; at all.

Cheers.

Sujeet9964

No, I downloaded it directly from the official osTicket website. I only made some design updates by modifying the CSS on my end. Everything else is from the original osTicket.

Sujeet9964

Could you please let me know where I should download it from so that it works properly?

KevinTheJedi

Sujeet9964

So you do have mods/customizations/themes as I asked above.. Remove all customizations until it's all core, vanilla osTicket code out of the box. No customizations, no themes, no mods; just straight osTicket.

Cheers.

Sujeet9964

Understood. I’ll remove all the customizations, themes, and modifications and test it with a fresh, vanilla osTicket installation using only the core code. Once I’ve verified it, I’ll retest the issue and share the results with you.

KevinTheJedi

Sujeet9964

Awesome, please do. As for the correct SMTP information, you'd need to reach out to your hosting provider for that information.

Cheers.

Sujeet9964

I am using GoDaddy Windows Hosting for SMTP.

SMTP Server/Host: relay-hosting.secureserver.net
Port: 25

Are these settings correct?

KevinTheJedi

Sujeet9964

As for the correct SMTP information, you'd need to reach out to your hosting provider for that information.

Sujeet9964

KevinTheJedi thanks for the support
SMTP host: relay-hosting.secureserver.net
SMTP port: 25
SMTP authentication: None / No Authentication Required

The Test Outgoing Email function works successfully. The test email is received in Outlook by both the admin and agent.
Ticket assignment emails are also received successfully.
Customer ticket confirmation/autoresponder emails are also received.
However, the problem is:
When a new ticket is created, the New Ticket Alert email is not received by either the Agent or Admin.
I have checked the following:

Please help me