Does osTicket Permanently Delete Users?

Omani

Hi,

I have a question regarding how osTicket handles user deletion.

When a user is deleted from the osTicket interface, does osTicket permanently delete the user record from the database, or does it use some type of soft deletion / logical deletion?

In particular, I would like to know whether:

The user's database record is physically deleted.
The user is only marked as inactive or disabled.
The user's tickets and historical records remain associated with the original user.
There is any internal flag or status that indicates that the user has been deleted or deactivated.

I am asking because I would like to understand whether deleting a user can affect the historical relationship between the user and their tickets, or if osTicket is designed to preserve that information even after the user is removed from the interface.

Is there any documentation or recommended way to verify how this works in the database?

Thank you.

KevinTheJedi

Omani

There is only permanent deletion. You can lock users but if you delete them you delete their account and any tickets they own. It does not remove tickets they participate in as a collaborator as they are owned by someone else. In those cases the deleted user is removed as a CC.

Cheers.

KevinTheJedi

Omani

Also, the code is open source so you can verify by looking at the code yourself.

Cheers.