Issue with local language (Norwegian) in calendar date picker

prishr

Hi everyone,

I'm having an issue with the date picker widget when using the Norwegian language pack in osTicket (v 1.18.4).

I have downloaded and installed the Norwegian language package, and most translations work correctly (although I have noticed a few missing translations in the official package). However, the date picker widget remains in English/US format.

I have also tested several other language packs and experienced the same issue, where the date picker is displayed only in English rather than the selected language.

So far, I have:

Installed the appropriate language package
Changed the date and time settings in the Admin Panel
Tested multiple language packs

Has anyone else experienced this issue? If so, how did you resolve it?

Any help or suggestions would be greatly appreciated.

Thanks in advance!

KevinTheJedi

prishr

Hmmm, that's strange. I just tested with a few language packs like German and Swedish and they work just fine with the date picker. I then took the liberty of downloading latest Norwegian language pack from our downloads page, extracted it, and verified it contained the appropriate JS translation files; including the datepicker file. I then uploaded the latest Norwegian language pack into latest v1.18.4 and it worked just fine.

Do you have the mbstring and intl PHP extensions installed and enabled on the server? If not try installing/enabling those, restart your webserver and PHP-FPM (if you're running it), clear all cache/cookies/sessions in the browser for the site, and retest.

Lastly, if you're talking about the words "Time", "Hour" and "Minute" specifically those three words do not appear to have translations available in the translation file provided by the datepicker itself. You can extract the language pack yourself or look at the raw translation file from the jquery datepicker repo itself to verify. Maybe newer versions have those words available but not the one we are using. That said, everything else should be translated like this:

Notice the Month names as well as the Day names; they are all translated.

Cheers.

prishr

KevinTheJedi: Hi thank you for the reply and suggestion. I will follow the suggestions and come back again, if I have problem.

prishr

Hi,

Thank you for your suggestions.

After checking the server configuration, I found that the intl PHP extension was not enabled. I enabled it and restarted the environment. The date and time formats are now displayed correctly according to Norwegian locale settings, except for a few cases that I have documented in GitHub issue #6983:

https://github.com/osTicket/osTicket/issues/6983

This means I no longer need to define my own custom date and time formats.

However, the Datepicker widget still displays English day and month names.

To verify the issue, I performed a fresh local installation of osTicket v1.18.4 and tested it with the latest available language packs for:

Norwegian
Swedish
German

In all cases, the Datepicker and Timepicker widgets continued to display English day/month names and English labels, even though the rest of the interface was translated.

Screenshot:

Did you make any changes other than installing the language pack? For example:

Additional configuration changes
Custom JavaScript
Browser locale settings
Any modifications to the language pack itself

It would be very helpful to know if there are any additional steps required to make the Datepicker/Timepicker widgets use localized names.

Environment:

osTicket: 1.18.4
MySQL: 10.4.32
PHP: 8.2.12

Looking forward to your reply.

Waiting for your reply.
Thanks in advance.
Regards,
Pritam Lal Shrestha

KevinTheJedi

prishr

Nope you just install and select the language. Something must be going on in your environment. I cannot replicate with latest code and language packs.

Cheers.

prishr

Hi,

Thank you for your continued investigation.

I performed some additional debugging and found what appears to be the key difference.

The language bundle itself is generated correctly. When I open:

ajax.php/i18n/no/js

directly in the browser, I can see that it contains:

datepicker.regional.no = { ... }

as well as the translated $.oststrings definitions. This confirms that the Norwegian language pack itself is not missing the Datepicker translations.

However, on the actual staff pages:

Object.keys($.datepicker.regional)

returns:

["", "en", "en-US"]

and:

$.datepicker.regional.no

returns

undefined

I also verified that the language bundle is not being loaded into the page:

document.querySelector('script[src*="i18n"]')

returns

null

Looking at include/staff/footer.inc.php, the language bundle appears to be loaded only when:

$thisstaff->getLanguage()

returns a value:

if ($thisstaff
&& ($lang = $thisstaff->getLanguage())
&& 0 !== strcasecmp($lang, 'en_US'))

This made me wonder whether the value stored in ost_staff.lang might affect whether ajax.php/i18n/<lang>/js is included in the rendered page.

For reference, I have now reproduced the same behavior on:

osTicket v1.18.4
osTicket v1.17.x
XAMPP
Laragon
Ubuntu (Apache/PHP/MariaDB)

using fresh installations and fresh Norwegian language pack.

Could you please check on your working installation:

Whether the page source includes: ajax.php/i18n/no/js>?
What the following returns in the browser console: Object.keys($.datepicker.regional) ?
Whether your staff account has a language value explicitly set in the ost_staff.lang column?

At this point, it looks like the localization bundle is generated correctly, but is not being injected into the page on my installations.

Thanks again for your help.

Kind regards,
Pritam Lal Shrestha

KevinTheJedi

prishr

With that info I'm now able to see what you mean. It's been like that for who knows how long. Setting your staff language should fix it for now.

Cheers.