Hello,
for some reason email addresses are sometimes stripped from the body forwarded mails.
In our usecase sometimes people will forward mails from their specific account to the ticket system.
In such cases i would expect so see something like this in the mail body:
from: Some Name <somemail@mail.com>
Sent: Monday, 14. September 2026 15:00
to: ticketsys <Ticketsys@company.com>
Subject: Some Subject
but what I actually see is
from: Some Name
Sent: Monday, 14. September 2026 15:00
to: ticketsys
Subject: Some Subject
Which is rather unhelpful if the Person writing is not already known.
I have seen the forwarded mails and they are sent containing the email addresses in the body so it seems osticket is stripping them out?
Is there any way to prevent this? Maybe some setting i overlooked?
