Incident Banner Plugin for osTicket 1.18.x
Incident Banner is an osTicket plugin that allows staff to display active incident, outage, and maintenance notices directly on the client portal.
It is intended for situations where multiple users may be affected by the same issue and you want to communicate the problem before they submit additional tickets.
Features
- Display incident and maintenance banners on the client portal
- Support for multiple active incidents at the same time
- Create and manage incidents from the staff panel
- Incident status and severity levels
- Add updates to an incident as troubleshooting progresses
- Display an incident timeline to users
- Staff permission controls for incident management
- Enable, disable, and resolve incidents without modifying osTicket core files
Example Uses
- Internet or network outage
- Microsoft 365 / Outlook / Teams outage
- Server or application downtime
- Clinic, office, or site connectivity issue
- Scheduled maintenance
- Third-party service interruption
Compatibility
Designed for osTicket 1.18.x.
Source, Installation, Screenshots, and Releases
The project is maintained on GitHub:
Duster Tech Solutions – Incident Banner
https://github.com/Duster-Tech-Solutions/Incident-Banner
Installation instructions, screenshots, release downloads, documentation, and current source code are available through the GitHub repository.
Feedback, bug reports, and contributions are welcome.
