Custom Form attached to Help Topic

Dev14

I am trying to implement a custom form to a help topic. I have created the form and attached it to the help topic just fine. When a user logs into the portal and selects the correct help topic, the custom form shows up just fine for the agent in the ticket.

The issue is, we get a lot of our tickets via email. If an agent updates the help topic of the user's ticket to the help topic I have attached my custom form to, the ticket doesn't show the custom form.

Am I missing a setting somewhere?

OSticket 1.18.4

KevinTheJedi

Dev14

Nope, you’re not missing a thing. That’s by design. You’ll need to add the form via Manage Forms option in the More action dropdown.

Cheers.