Better tracking of closed tickets...

grover66

I was unable to get any good statistics on who was closing tickets because all closed tickets reverted to "unassigned". I took some time looking at the code and was able to make three (3) quick changes to get it working.

Please follow this thread;

http://osticket.com/forums/showthread.php?t=583(http://osticket.com/forums/showthread.php?t=583)

Mike :)

shabaz

This is already implemented now in newer versions.

C4RLOCO

Which newer version are you talking about? 1.6ST still unassigning staff when the ticket are closed

cloudpointoh

Which newer version are you talking about? 1.6ST still unassigning staff when the ticket are closed

+1 on that. I'm still struggling

mig2000

+1 on this as well.