Hi, I would like to know if there is a way to upload all open tickets from our old osticket (ver. 1.14) into our newly created osticket (ver. 1.18)?
kellyann
No, you should do a direct upgrade instead. You can upgrade any version to the latest with the easy to use upgrade wizard.
Cheers.
You could export your [entire] osticket sql database into a new sql database. Point the new install at it. When you visit the new site it should then run the upgrade wizard that @KevinTheJedi mentioned. I do this on a test site every time I upgrade osTicket to see if I will run into problems.
