Hi @KevinTheJedi, so to explain what I mean.
When you send a mail to osTickets to log the support ticket. The system creates a ticket with the original subject in the agent panel. This is correct.
But when the Support ticket is logged the system sends a response to the user that logged the ticket with the following subject: "Support Ticket #Number" is logged etc. Not the Subject of the mail.
How can I change it so that the response to the user stays the original subject of the first mail.
