Default ticket source customization

aarbuzik

Hi,
I've found some old threads regarding the issue but it didn't helped me.
We would like to change order / default ticket source from "Telefon" to "Email" is that possible?

KevinTheJedi

aarbuzik

You can always modify the codebase to your liking. When modifying the codebase you are always on your own as you are deviating from core. The code is open source and publicly available on Github. Github has a great search tool and even a code tree/glossary that aids in navigating the code. You will proceed at your own risk. Good luck!

Cheers.

genx88

@aarbuzik you can edit file /include/class.ticket.php, find this code ( i added whatsapp for new source).
static protected $sources = array(
'WhatsApp' => 'WhatsApp',
'Phone' =>
/* @trans / 'Phone',
'Email' =>
/ @trans */ 'Email',

        'Web' =>
        /* @trans */ 'Web',
        'API' =>
        /* @trans */ 'API',
        'Other' =>
        /* @trans */ 'Other',
        );

then edit file include/staff/ticket-open.inc.php., find this script
<?php
$source = $info['source'] ?: 'WhatsApp'; // change whatsapp as default
$sources = Ticket::getSources();

                     unset($sources['Web'], $sources['API']);
                    foreach ($sources as $k => $v)
                      echo sprintf('<option value="%s" %s>%s</option>',
                       $k,
                     ($source == $k ) ? 'selected="selected"' : '',
                    $v);
                 ?>
             </select>

then update ost_ticket table on database, find field 17 source. fill this
'Web','Whatsapp','Email','Phone','API','Other'

then save the config